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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Support Engineer - **Company:** Genius Business Solutions Inc - **Location:** United States - **Contract:** Permanent contract - **Skills:** Java (Programming Language), Artificial Intelligence, JIRA, Microsoft Azure, Cloud Computing, Databases, Continuous Integration, DevOps, Middleware, Monitoring of Systems, Python (Programming Language), PostgreSQL, Microsoft SQL Server, MongoDB, MySQL, OpenShift, Windows PowerShell, Release Management, Prometheus, Smoke Testing, Scripting, Microsoft Power Automate, GitHub Copilot, Large Language Models, Grafana, Spring-boot, Mttr, Git, Containerization, Kubernetes, Apache Kafka, Api Gateway, Restful APIs, Splunk, Appdynamics, GPT, Docker, Jenkins, Servicenow, Microservices - **Published:** September 26, 2026 - **Apply:** https://www.thejobnetwork.com/job/f2d30e05-2877-4881-82d2-c64accf589b7/l-support-lead-hybrid-in-hartford-ct-months ## About the Role * Strong hands-on experience with microservices architecture (Spring Boot, REST APIs, API Gateway). * Working knowledge of Healthcare, Clinical & Care Management (preferred). * Familiarity with ITIL processes (Incident, Problem, Change Management, Production Checkout Support, BreakFix/Hot Fix)., * Strong analytical and problem-solving skills under time pressure. * Excellent verbal and written communication for stakeholder interaction. * Leadership and mentoring capability. * Ability to work in rotational shifts/on-call support model. ## Description We are seeking Support Engineer with strong expertise in microservices architecture and familiarity with ITIL processes. The role involves leading production support, managing critical incidents, performing RCA, and ensuring application stability across containerized environments. Candidates should have hands-on experience with Spring Boot, REST APIs, Kubernetes/OpenShift, and monitoring tools like Splunk and Grafana. Exposure to healthcare domain processes is preferred. The ideal candidate will be proactive, technically strong, and capable of mentoring support engineers while driving automation initiatives using scripting and AI tools., * Lead L2/L3 production support for microservices applications, ensuring SLA/OLA adherence. * Act as primary technical escalation point for critical incidents; drive triage, diagnosis, and resolution. * Perform root cause analysis (RCA) for major incidents and implement permanent fixes/preventive actions. * Monitor application health, logs, and performance metrics using Splunk, Grafana, AppDynamics, Prometheus. * Manage deployment, configuration, and troubleshooting of microservices on Kubernetes/OpenShift. * Coordinate with development, DevOps, infrastructure, and database teams for issue resolution and change management. * Review and approve incident, problem, and change tickets in ServiceNow/JIRA. * Guide and mentor support engineers; assign tasks, review work, and ensure quality of resolutions. * Drive automation initiatives using Python/PowerShell scripting and AI tools (Copilot, Claude, GPT) for self-healing, alert automation, and runbook automation. * Maintain documentation of knowledge base articles, runbooks, and support playbooks. * Participate in on-call rotation and manage major incident bridge calls. * Provide regular status reports, dashboards, and metrics (MTTR, ticket volume, aging, trends). * Support release management activities including deployment validation, smoke testing, and rollback planning. Required Technical Skills * Microservices: Java, Spring Boot, REST APIs, API Gateway. * Containerization & orchestration: Docker, Kubernetes/OpenShift. * Cloud exposure: Azure (preferred) / GCP. * CI/CD tools: Jenkins, Git, Azure DevOps. * Databases: MySQL, SQL Server, PostgreSQL, MongoDB. * Monitoring/Observability: Splunk, Grafana, AppDynamics, Prometheus. * Middleware/Messaging: Kafka. * Scripting: Python, PowerShell. * AI Tools/LLMs: GitHub Copilot, Microsoft Copilot, Claude, GPT, Gemini, OpenAI. ## Related Videos - [What Developers Get Wrong About Application Quality](https://www.wearedevelopers.com/videos/233-what-developers-get-wrong-about-application-quality) - [ Evaluating AI models for code comprehension](https://www.wearedevelopers.com/videos/1462-evaluating-ai-models-for-code-comprehension) - [How a Small Team Shrank a Microsoft Monorepo by 94%](https://www.wearedevelopers.com/videos/1236-how-a-small-team-shrank-a-microsoft-monorepo-by-94) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Speak, Code, Deploy: Transforming Developer Experience with Voice Commands](https://www.wearedevelopers.com/videos/1159-speak-code-deploy-transforming-developer-experience-with-voice-commands) - [Enabling automated 1-click customer deployments with built-in quality and security](https://www.wearedevelopers.com/videos/83-enabling-automated-1-click-customer-deployments-with-built-in-quality-and-security) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [What is Software Engineering?](https://www.wearedevelopers.com/magazine/289-what-is-software-engineering)