> Markdown version of [/jobs/ext/3097317-desktop-support-technician-l2](https://www.wearedevelopers.com/jobs/ext/3097317-desktop-support-technician-l2). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Technician - L2 - **Company:** The Rockridge Group - **Location:** Hillsboro, OR, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple Mac Systems, Desktop Computing, Google Docs, Microsoft Office, Remote Desktop Services, Software Engineering, Systems Integration, Peripherals, Computer Equipment, Gsuite - **Published:** September 26, 2026 - **Apply:** https://www.juju.com/job/16_2b3df24665 ## About the Role * 3+ years Windows & Mac Experience within an L2 Deskside Support role * Customer Service and experience working directly with customers is a must. * Technical authorization CompTIA or equivalent is preferred. * Technical authorization with one or more of the following manufacturers: Apple , Dell, HP, Toshiba, Lenovo, ASUS is preferred. * Requires a sound technical background with a minimum of 3+ years of professional experience in a Service or IT environment. * Able to multitask and prioritize multiple projects. * Good interpersonal skills and organizational skills. * Must be dependable and able to meet deadlines consistently. * Should have the ability to work under pressure and should be flexible and able to adapt to a changing environment. * Ability to troubleshoot and resolve complex hardware and software issues. * Excellent communication skills are a plus. * General knowledge of gSuite (Gdocs, Gsheets, gmail) or Microsoft office is a plus. * 3+ years supporting one or more operating systems such as Mac OSX, Windows 10. * Experience with Mobile Devices & Operating Systems (iOS/Android) is beneficial. ## Description Job Title: Desktop Support Technician - L2 Location: Hillsboro, Oregon Summary: We are looking to hire a skilled L2 Deskside Support Technician to assist our clients with computer hardware and software issues. You will be required to work on-site or via remote connection and assist with hardware installations, software upgrades, systems integrations, and basic IT related issues. Responding to dispatched assignments usually involving the installation, repair or maintenance of computer hardware and peripherals at the customer's office or desk location. This self-motivated candidate will follow defined account or departmental policies and procedures, work on routine assignments, identify, test and repair system hardware. Some IT support is inside regulated GMP clean rooms. Essential Duties and Responsibilities: * Support of PC & MAC Platforms & Operating Systems. * Responds to dispatched assignments usually involving the installation, repair or maintenance of desktop computer hardware and peripherals remotely or at the customer's office or desk location * Computer replacement program initiatives, including System Level Migrations, Data Migrations, Application Install and Configuration on PC & MAC systems. * Work independently on assignments and report progress to your supervising manager. * Coordinate, manage and predict equipment and part needs for dispatched service requests and coordinate those requests directly with the client. * Facilitate 100% of closures for all requests within the CRM tool on the day they are resolved or fulfilled. * Manage assets and take detailed notes utilizing CRM tools or applications by keeping status, details, notes or any other updates consistent between multiple tools or applications utilized for Customer Request Management and Tracking purposes. * Provide regular feedback consistent with the needs of the team and environment for ongoing improvements. * Supporting AV events and triaging AV equipment issues. * Keeping certifications and training updated. * Other duties and responsibilities may be assigned. ## Related Videos - [The ABC of DX](https://www.wearedevelopers.com/videos/727-the-abc-of-dx) - [Small, Secure, Interconnected: The next Internet Protocol](https://www.wearedevelopers.com/videos/100062-small-secure-interconnected-the-next-internet-protocol) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [WeAreDevelopers LIVE - Project Chopin: Make Your Team and Agents Play Along](https://www.wearedevelopers.com/videos/2164-wearedevelopers-live-project-chopin-make-your-team-and-agents-play-along) - [Fake or News - AI Toothbrushes, Carrier Pigeon Tech & Life on Mars - Krzysztof CiesĖlak](https://www.wearedevelopers.com/videos/2165-fake-or-news-ai-toothbrushes-carrier-pigeon-tech-life-on-mars-krzysztof-cieslak) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london)