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# Technical Program Manager for System Behavior Analysis

- **Company:** Zoox
- **Location:** Foster City, CA, United States
- **Experience:** Experienced
- **Salary:** $171,000.0 - $219,000.0
- **Contract:** Permanent contract
- **Skills:** Data Intelligence, Operational Data Store, Software Systems
- **Published:** September 26, 2026
- **Apply:** https://jobs.lever.co/zoox/42bb084b-e5a0-47d7-bdf7-90a24026e4c5/apply

## About the Role

* Systems-Oriented Background: 3+ years in technical program management or engineering operations, with a systems mindset: you see a program and its hardware-software systems as connected parts, and trace how a change ripples upstream and downstream. Bachelor's in a technical field, or equivalent practical experience.
 * Data fluency: experience writing your own queries and dashboards on high-volume issue or operational data, and a track record of using metrics to change how work runs.
 * Tool-builder disposition: experience building light tooling to run your own program, and partnering with engineering to automate manual work.
 * Stakeholder leadership and communication: proven ability to align teams without direct authority and give leadership clear, concise updates.
 * Structure from ambiguity: a track record of breaking a complex or ambiguous problem or goal into workstreams, milestones and owners.

## Description

* Drive triage accuracy and routing. Run the triage reviews that get defects, high-severity live-service issues and safety-critical events accurately classified and routed to the downstream teams that act on them.
 * Measure and improve triage health. Track throughput, misclassification, latency, backlog aging, automation coverage and regulatory-reportable issues, and use them to flag risks early and give leadership decision-ready updates.
 * Program-manage triage tooling and automation. Bring requirements to the dedicated tools and automation team, help sequence what gets automated, and track delivery, adoption and the capacity it frees.
 * Manage intake and escalation. Maintain the intake paths, escalation criteria and shared boards partner teams rely on.
 * Plan commitments and capacity. Turn milestones into quarterly triage commitments and forecast demand across onshore, offshore and vendor teams