> Markdown version of [/jobs/ext/3097505-helpdesk-support-desktop-engineer](https://www.wearedevelopers.com/jobs/ext/3097505-helpdesk-support-desktop-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Helpdesk Support & Desktop Engineer - **Company:** Liberty Bank - **Location:** New Orleans, LA, United States (Remote available) - **Salary:** $47,840.0 - $58,240.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Access Network, Active Directory, Antivirus Softwares, Dynamic Host Configuration Protocol, Microprocessors, Domain Name System (DNS), Hard Disk Drives, Virtual Private Networks (VPN), Network Troubleshooting, TCP/IP, User Provisioning Software, Software Licensing, ServiceNow IT Service Management, Peripherals, Laptops - **Published:** September 26, 2026 - **Apply:** https://www.careerjet.com/job/usdf98f9d655ba70a22ed34ff5d48fb614/eaa ## About the Role Helpdesk Support & Desktop Engineer Liberty Bank & Trust is a community-focused financial institution dedicated to delivering trusted banking services while investing in the customers and communities it serves. The bank is seeking a Helpdesk Support & Desktop Engineer to join its technology team and serve as a key resource for internal employees. This position is ideal for a hands-on IT professional who can troubleshoot and resolve technical issues, support hardware and software, manage helpdesk requests, and provide first-level assistance for core banking applications. The successful candidate will bring strong problem-solving skills, responsive customer service, and the technical expertise needed to keep the bank's systems and employees connected and productive., * Associate degree or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience. * Strong customer service orientation with excellent verbal and written communication skills; displays courtesy and sensitivity, responds promptly to customer needs, meets commitments, and keeps others adequately informed. * Proven analytical, problem-solving, and critical-thinking skills, with the ability to apply common sense understanding to carry out written, oral, or diagram instructions and deal with problems involving several concrete variables. * Excellent organizational skills and attention to detail, with strong planning and time management skills; prioritizes and plans work activities, sets goals and objectives, uses time efficiently, and works in an organized manner. * Knowledge of computer software, operating systems, hardware, and networking, with proficiency in troubleshooting hardware, software, and network issues; includes Windows, Active Directory, CPUs, RAM, hard drives, peripherals, TCP/IP, DNS, DHCP, VPNs, security protocols, and antivirus software. * Experience administering IT ticketing systems such as Track-It or similar platforms; demonstrates required technical skills, adapts to new technologies, keeps technical skills up to date, and uses technology to increase productivity. * Team-oriented and skilled in working within a collaborative environment, with the ability to demonstrate achievement focus and change management skills, including persistence, overcoming obstacles, recognizing opportunities, building commitment, communicating change effectively, and supporting those affected by change. ## Description Plus, we work to maintain the best environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where everyone feels encouraged to contribute to our processes, decisions, planning, and culture. Essential Duties: * Provide technical support to all Liberty Bank employees via the Help Desk. * Monitor system alerts, address outages, or malfunction notifications, and collaborate with field technicians or banking staff to resolve issues. * Manage user provisioning and deprovisioning within Active Directory to ensure appropriate network access and secure access to Core Banking Applications. * Manage new requests including desktops, laptops, telephone extensions, and voicemail for employees. * Assist in conducting Security Awareness training for all employees. * Administer and maintain the Track-It application for work orders, solutions, inventory, software licenses, purchasing, and reporting. * Maintain and update the Intranet. * Perform other duties as assigned. ## Related Videos - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Enterprise-Cloud-Native - Fast-Paced Development & Deployment in a Highly Secure Banking Environment](https://www.wearedevelopers.com/videos/671-enterprise-cloud-native-fast-paced-development-deployment-in-a-highly-secure-banking-environment) - [Fake or News - AI Toothbrushes, Carrier Pigeon Tech & Life on Mars - Krzysztof CiesĖlak](https://www.wearedevelopers.com/videos/2165-fake-or-news-ai-toothbrushes-carrier-pigeon-tech-life-on-mars-krzysztof-cieslak) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Best Companies to Work For in Paris: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/190-best-companies-to-work-for-in-paris-top-25-companies-in-2023)