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# Cloud Support Engineer

- **Company:** Akamai View all jobs
- **Location:** Cambridge, MA, United States
- **Experience:** Experienced
- **Salary:** $65,700.0 - $118,300.0
- **Contract:** Permanent contract
- **Skills:** HTML, JavaScript (Programming Language), Amazon Web Services, Cloud Computing, Cloud Engineering, Domain Name System (DNS), HTTP Secure, Internet Protocol, Javaserver Pages, Akamai, TCP/IP, Web Applications, Network Routing, Transport Layer Security
- **Published:** September 26, 2026
- **Apply:** https://www.careerjet.com/job/us5805ac0478378964baaa2a9a23e3899d/eaa

## About the Role

* Have 2 years of experience with working on web application issues (HTML, javascript, JSP) and a Bachelors degree or its equivalent
 * Be well versed in internet protocols such as HTTP(S), TCP/IP, DNS, SSL, network routing and troubleshooting
 * Be experienced in providing technical solutions and support to customers
 * Demonstrate ability to communicate professionally with customers and collaborate with internal stakeholders

## Description

Would you like to solve technical challenges for our customers?
Are you passionate about ensuring customer success?
Join our world class Technical Support team
Our Team strives to be the most trusted support services partner. We strive to keep our customers online businesses up and running. We utilize tools, process and knowledge to diagnose and resolve product, platform, and customer issues. We deliver media and security services to proactively maintain quality and protect our customer's online presence.
Make a difference to our business
As a Cloud Support Engineer, you will solve complex technical issues for our customers. Through proactively reviewing and mitigating risks you'll minimize potential disruptions for some of the top internet companies.
As a Cloud Support Engineer, you will be responsible for:

 * Collaborating with customers and internal cross-functional teams to identify, diagnose, resolve and report on technical issues
 * Contributing to the strategic direction of the global support team to develop and implement best practices
 * Partnering with internal Sales, Services, Engineering and Support teams to ensure customer success on the Akamai platform
 * Working with the customers manage customer incidents and escalations to closure
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