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# Production Support Engineer - Trading Systems

- **Company:** Saxon Global
- **Location:** New York, NY, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Algorithmic Trading, Microsoft Azure, Relational Databases, Database Queries, Linux, DevOps, Disaster Recovery, Python (Programming Language), Performance Tuning, Runbook, Grafana, Information Technology, Rundeck, Splunk
- **Published:** September 26, 2026
- **Apply:** https://www.careerjet.com/jobad/us19263e23095aedbb484d32ad9e6f93a0

## About the Role

Bachelor's degree in computer science or related field required; 4-7 years of relevant experience preferred.

## Description

Serve as Level 3 DevOps/Production Support for trading systems, primarily supporting traders and developers in a trading floor environment (Fixed Income).

 - Deploy, monitor, and maintain production software and trading applications using Linux (RH8), Azure, Python, and job automation tools (Tidal, etc.).
 - Collaborate closely with trading, compliance, risk, and IT teams to operate and enhance trading platforms.
 - Troubleshoot and resolve production issues related to trading and market data systems; follow up on incidents and problem tickets.
 - Implement pre-release and post-deployment verifications and integrate with deployment/automation tools (Rundeck, Azure DevOps).
 - Support job automation, server provisioning, configuration of authentication/service accounts, and user access workflows.
 - Work with relational databases and SQL for data querying, modification, and performance optimization.
 - Integrate and configure monitoring solutions (OpsRamp, Grafana, Splunk, etc.).
 - Participate in annual Disaster Recovery (DR) and Business Continuity Planning (BCP) testing.
 - Define, document, and improve operational procedures, runbooks, and infrastructure.
 - Communicate effectively with stakeholders, document corrective/preventative actions, and demonstrate a methodical approach to problem-solving.
 - Demonstrate ownership, flexibility to adapt to shifting business/regulatory priorities, and ability to multitask in a fast-paced trading environment., Staff AI Engineer At Capital One, we are creating responsible and reliable AI systems, changing banking for good. For years, Capital One has been an industry leader in using machin…
 + 10 hours ago, AI Engineer 4 (AI Foundations) At Capital One, we are creating responsible and reliable AI systems, changing banking for good. For years, Capital One has been an industry leader in…
 + 10 hours ago, Staff AI Engineer (Remote Eligible) At Capital One, we are creating responsible and reliable AI systems, changing banking for good. For years, Capital One has been an industry lead…
 + 1 day ago
+


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