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# IT Infrastructure Analyst

- **Company:** LIGHTHOUSE
- **Location:** Buffalo, NY, United States
- **Experience:** Experienced
- **Salary:** $83,200.0 - $99,840.0
- **Contract:** Temporary contract
- **Skills:** JIRA, Configuration Management, Diagnostic Tools, Information Technology, Patch Management, Servicenow
- **Published:** September 26, 2026
- **Apply:** https://www.dice.com/job-detail/780ddf92-3290-408e-b6c9-ca20ca6589c3

## About the Role

* 4+ years of experience in IT infrastructure, systems administration, or related technical support role
 * Experience with change scheduling tools and IT service management platforms such as ServiceNow or Jira
 * Proven ability to read, digest, and communicate technical information to both technical teams and management audiences
 * Strong problem-solving and troubleshooting skills, particularly in managing time-sensitive changes in dynamic environments
 * Demonstrated customer focus with the ability to manage competing priorities and maintain service excellence
 * Excellent written and verbal communication skills with experience providing regular updates and status reports
 * Detail-oriented approach to documentation, maintenance procedures, and configuration management
 * Experience with systems maintenance activities including patching, health checks, and operating system updates

## Description

Lighthouse Technology Services is partnering with our client to fill their IT Infrastructure Analyst position! This is a 12 - 18 month contract and will be hybrid in Buffalo, NY.

This role will be a W2 employee of Lighthouse Technology Services. No C2C or subcontracting arrangements will be considered.

What You'll Be Doing:

 * Act as the primary liaison between patch management and application teams to coordinate patching schedules and requirements
 * Maintain comprehensive documentation for all change schedules, patch deployment plans, and related infrastructure processes
 * Respond to and resolve escalated help desk tickets by analyzing and isolating technical issues using diagnostic tools
 * Complete systems maintenance activities including patching, health checks, operating system updates, and configuration validation
 * Facilitate cross-team meetings and manage communication with technical stakeholders on time-sensitive infrastructure changes
 * Lead troubleshooting efforts for complex technical incidents and escalate issues appropriately to senior staff
 * Manage multiple work orders and customer requests while prioritizing based on business impact and urgency
 * Participate in team project initiatives and identify process improvement opportunities to enhance operational efficiency
 * Provide coaching and mentorship to less experienced team members on standard operating procedures
 * Ensure adherence to internal control standards and escalate risk-related issues as needed