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# Global Support and Services Technician

- **Company:** Air Products and Chemicals, Inc.
- **Location:** Houston, TX, United States (Remote available)
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Office, Break Fix, Tools for Reporting
- **Published:** September 26, 2026
- **Apply:** https://jobs.localjobnetwork.com/apply/add/88447388/1

## About the Role

* Technical diploma, associate degree, bachelor's degree, or equivalent experience in Mechanical Engineering, Electrical Engineering, Industrial Technology, or a related field.
 * 3 to 5 years of experience in field service, commissioning, industrial maintenance, or technical support.
 * Strong troubleshooting and analytical problem-solving skills.
 * Ability to read and interpret technical drawings, wiring diagrams, schematics, and equipment manuals.

 * Proven ability to plan and execute field assignments independently, manage priorities, follow established procedures, and escalate technical or safety concerns when required.

 * Excellent communication and interpersonal skills with a customer-focused approach.
 * Proficiency with service management software, reporting tools, and Microsoft Office applications.
 * Demonstrated commitment to safety, quality, and environmental compliance.

 * Ability and willingness to travel domestically and internationally approximately 30% of the time, including overnight stays, extended customer-site assignments, and travel outside normal business hours.
 * Ability and willingness to work onboard vessels and at land-based industrial facilities, including in machinery spaces and other operational environments, while complying with all applicable safety requirements.
 * Flexibility to support customers outside normal business hours when required, including occasional evenings or weekends.
 * Participate in an on-call support rotation as required.
 * A valid driver's license and the ability to obtain and maintain a valid passport and required travel documentation are required.

Preferred Qualifications

 * Experience with industrial gas generation, marine industry, membrane separation systems, compressors, instrumentation, PLC-based controls, process equipment, or similar technologies.

 * Experience conducting customer training and technical presentations.
 * Knowledge of commissioning and startup procedures for industrial and marine systems.

 * The preferred location is the St. Louis, Missouri area. Candidates based elsewhere in the United States may also be considered, provided they have convenient access to a major airport and are able to meet the position's travel requirements.

## Description

Do you have a passion for solving complex technical challenges, delivering exceptional customer support, and working with customers around the globe? Air Products is seeking a Global Support and Services Technician to join our Global Service & Support (GSS) team. In this dynamic, customer-facing role, you will play a key part in ensuring the successful installation, commissioning, operation, and maintenance of our equipment across the marine and land-based industries., As a trusted technical expert, you will provide hands-on troubleshooting, maintenance support, customer training, and commissioning services while also supporting commercial activities such as quotations and order follow-up. This role offers the opportunity to work with customers worldwide, travel domestically and internationally approximately 30% of the time, and make a direct impact on customer success. The ideal candidate is technically proficient, safety-focused, customer-oriented, and thrives in independent, fast-paced environments where no two days are the same., * Serve as Air Products' primary technical representative at customer sites, maintaining a professional image and delivering exceptional customer service.

 * Plan, coordinate, and execute commissioning, startup, maintenance, and service activities safely and efficiently.
 * Diagnose, troubleshoot, repair, and maintain mechanical, electrical, and industrial equipment to minimize downtime and optimize performance.
 * Provide technical guidance, operational support, and customer training as required.
 * Ensure compliance with all company, safety, environmental, and regulatory standards.
 * Develop, review, and update commissioning and service procedures to support operational excellence.

 * Complete accurate and timely service reports, expense reports, time reporting, technical documentation, and customer follow-up in accordance with company requirements.
 * Provide technical input to quotations, spare-parts recommendations, service proposals, and follow-up activities, as applicable.

 * Collaborate with internal teams to resolve technical issues and improve service delivery.
 * Identify opportunities for continuous improvement and contribute to enhanced customer satisfaction and operational efficiency.

 * Support the GSS sales and spare parts activities by preparing quotations, following up with customers, and coordinating orders when not assigned to field service, travel, or other technical support activities.

 * Support special projects and assignments directed by the Customer Support Manager.

 * Take ownership of assigned service activities from preparation through execution, reporting, follow-up, and technical closeout.

 * Maintain current knowledge of Air Products' equipment, technologies, and best practices.


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