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# Platform Administrator - Endpoint Protection

- **Company:** Deloitte T.T.L.
- **Location:** San Antonio, TX, United States
- **Contract:** Permanent contract
- **Skills:** Admin Tools, Antivirus Softwares, IBM Service Management Framework, Intrusion Detection and Prevention, McAfee VirusScan, Microsoft Software, Security Information and Event Management
- **Published:** September 26, 2026
- **Apply:** https://dejobs.org/x/x/3A091A295CE94DCF8A9B5B7FBF5398B1/job/

## About the Role

* Strong multi-tasker with a keen eye for detail and the ability to think ahead.
 * Experience with configuration and deployment of endpoint protection platforms (e.g., CrowdStrike, McAfee, Microsoft, admin rights management).
 * Excellent analytical and problem-solving abilities, strong influence, and negotiation skills.
 * Strong written and verbal communication and customer service skills.
 * Creative and independent thinker with the ability to translate technical requirements and challenges into results.
 * Knowledge of configuration, policy, and event workflows and playbooks.
 * Motivated self-starter able to work independently without direct supervision.
 * Well-organized and able to thrive in fast-paced environments.
 * Direct experience in supporting security tools (e.g., anti-virus, host intrusion detection).
 * Experience working within a service management framework (e.g., ITIL).
 * Knowledge of Security Information and Event Management (SIEM) tools.
 * Willingness to travel up to 10%.

## Description

* Operational Support:Provide 4th level support for incidents and requests related to endpoint health, including on-call work when required.
 * Ticket Management:Monitor and handle tickets assigned to your support queues and be available to support any related major incidents.
 * Product Expertise:Develop a deep understanding of the endpoint protection products you will be managing.
 * Documentation:Create and maintain knowledge base documents and playbooks outlining end-to-end support procedures and inter-team workflows.
 * Change Management:Support change management activities for product upgrades within the production environment, collaborating with in-house teams and third parties to ensure successful implementation.
 * Escalation Response:Respond to escalations from Security Policy Management, GNOC, SOC, and Member Firms, assisting them with understanding endpoint protection products and support processes.
 * Testing and Ad-Hoc Duties:Assist the technical lead/architect and security analyst in testing product upgrades and perform other job-related duties as assigned.


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