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# Incident Manager

- **Company:** UST Inc
- **Location:** Richmond, VA, United States
- **Salary:** $83,000.0 - $125,000.0
- **Contract:** Temporary contract
- **Skills:** Java (Programming Language), Application Programming Interfaces (APIs), Amazon Web Services, JIRA, Log Analysis, MongoDB, OAuth, Web Services, Datadog, Transport Layer Security, Apigee, Splunk, Service Stack, Servicenow, Microservices
- **Published:** September 26, 2026
- **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/18446845?backUrl=%2Fcareer%2F18446845%2FIncident-Manager-Virginia-Richmond

## About the Role

* OAuth

 * SSL

 * Java

 * SNOW (ServiceNow)

 * Datadog

 * AWS

 * Incident Analysis and management experience

 * Web services monitoring

 * API monitoring

 * Excellent oral and written communication skills

 * Ability to clearly articulate thoughts and ideas both verbally and in written form

 * Ability to communicate with various levels of leadership regarding technical strategy, direction, risks and issues

 * Demonstrated ability to effectively triage and diagnose performance issues in a production or test system across various technology stacks/platforms

## Description

UST is searching for an Incident Manager who will work handling escalated/grievance items received directly from members/Business concierge by coordinating with downstream teams (Application, API, EDP, L2/L3).

What You'll Do

 * End-to-end incident and issue analysis for the Portals

 * MTM JIRA requests raised by Anthem audit teams

 * Splunk and Datadog log analysis to identify member-level incident trends

 * Incident trend analysis and weekly aged incident reporting

 * Bridging gaps between members and development teams through ad-hoc requests

 * Ad-hoc bulk upload of channel availability in MongoDB in collaboration with Product teams

 * Identifying and implementing automation opportunities using in-house team expertise

 * Awareness of GBD, Privacy and compliance issues, addressing in priority

 * Involvement in critical production issue troubleshooting and responsible for triaging and engaging other technical teams in recovering the application to steady state within SLA

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

What You Need

 * Splunk

 * Java API analysis

 * Apigee

 * Microservices