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# IT Help Desk Technician

- **Company:** FORD AGENCY
- **Location:** Washington, DC, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Document Management Systems, Office365, Information Technology
- **Published:** September 26, 2026
- **Apply:** https://www.juju.com/job/16_77f355b33

## About the Role

* Bachelor's Degree in IT or Computer Science
 * 2+ years of help desk or IT support experience
 * Experience in a large law firm or other professional services firm highly preferred
 * Experience maintaining and supporting Windows 11, Microsoft 365 applications, and mobile devices
 * Excellent interpersonal and communication skills

## Description

* Manage and resolve Tier 1 service desk request
 * Track and resolve service tickets in a timely manner
 * Keep up to date with firm's applications, Microsoft 365, and other documentation systems
 * Monitor incidents to identify trends, determine cause, and work with technical teams to find solutions


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