> Markdown version of [/jobs/ext/3098245-cardiology-application-support-engineer-l2](https://www.wearedevelopers.com/jobs/ext/3098245-cardiology-application-support-engineer-l2). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Cardiology Application Support Engineer - L2 - **Company:** NTT America, Inc. - **Location:** Frisco, TX, United States - **Experience:** Expert - **Salary:** $68,076.0 - $118,188.0 - **Contract:** Permanent contract - **Skills:** Application Performance Management, Health Informatics, Hospital Information Systems, Configuration Management, Information Systems, Data Synchronization, Dicom, Monitoring of Systems, HP Systems Insight Manager, Imaging Technology, Interoperability, Windows Servers, Networking Basics, Routing, Performance Tuning, SQL Databases, Management of Software Versions, Enterprise Data Management, Data Ingestion, Electronic Medical Records, Information Technology, Health Level Seven International, Enterprise Integration, Data Management - **Published:** September 26, 2026 - **Apply:** https://dejobs.org/x/x/7FC511E00AE5413AB62278819E8F381A/job/ ## About the Role * Bachelor's Degree in Computer Science, Information Technology, Biomedical Engineering, Healthcare Informatics, or related discipline. ## Description The candidate will be responsible for ensuring the availability, performance, and reliability of cardiology systems supporting ECG, Electrophysiology (EP), Catheterization Labs (Cath Lab), telemetry, cardiovascular imaging, and reporting workflows. The role involves close collaboration with clinicians, application vendors, infrastructure teams, and healthcare stakeholders to support patient care operations., Incident & Problem Management * Investigate, troubleshoot, and resolve L2 incidents impacting cardiology applications and cardiovascular workflows. * Provide timely resolution of production issues while meeting defined SLA and operational targets. * Perform root cause analysis (RCA) for recurring application, integration, and data-related issues. * Lead major incident troubleshooting and coordinate with vendors, infrastructure, and clinical teams for rapid restoration of services. * Identify trends and implement preventive measures to improve system stability. Application Monitoring & Maintenance * Monitor the health, performance, and availability of cardiology applications and interfaces. * Proactively monitor integrations, batch jobs, data synchronization, and device communications. * Perform routine maintenance activities including: * Application health checks * Service monitoring * Performance tuning * Patch validation * Version upgrades * Configuration management * Ensure system uptime and business continuity for critical cardiology workflows. Stakeholder & Vendor Coordination * Serve as the primary liaison between clinical users, business stakeholders, IT teams, and application vendors. * Coordinate issue escalations and resolution activities with third-party product vendors. * Gather and document enhancement requests and support application optimization initiatives. * Provide technical guidance and support for regulated healthcare workflows and clinical operations. Cardiology Domain Responsibilities Cardiology Informatics & Clinical Workflow Support * Support end-to-end cardiac diagnostic workflows including: * Electrocardiography (ECG/EKG) * Electrophysiology (EP) * Cardiac Catheterization (Cath Lab) * Echocardiography * Telemetry Monitoring * Remote Cardiac Monitoring * Troubleshoot workflow issues impacting clinicians, cardiologists, and technicians. Cardiology Imaging & Connectivity * Support cardiology PACS and cardiovascular imaging systems. * Manage DICOM imaging workflows, study acquisition, routing, storage, retrieval, and archiving. * Support waveform acquisition and management across cardiology devices. * Troubleshoot modality connectivity issues and device communication failures. * Ensure successful ingestion and processing of data from diagnostic devices. Integration & Interoperability * Support integration of cardiology applications with: * Electronic Medical Records (EMR/EHR) * PACS * Device Gateways * Clinical Information Systems * Enterprise Data Repositories * Troubleshoot: * DICOM communications * HL7 interfaces * Data ingestion issues * Study routing failures * Interface messaging errors Require 5-8 years of relevant experience Required Technical Skills Core Healthcare Technologies * Cardiology Information Systems (CIS) * Cardiology PACS * DICOM * HL7 * Healthcare Interoperability Standards * Clinical Workflow Management * Application Support and Administration Cardiology Workflow Knowledge * ECG/EKG Workflows * Electrophysiology (EP) Procedures * Cath Lab Operations * Echocardiography * Holter Monitoring * Cardiac Imaging Workflows * Structured Cardiology Reporting Infrastructure & Integration Skills * Windows Server Administration * Networking Fundamentals * SQL Database Troubleshooting * Interface Engines * DICOM Routing * HL7 Messaging * Application Performance Monitoring * Device Connectivity Troubleshooting ## Related Videos - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [From Bedside Beeps to Interoperable Bytes – Getting your medical devices ready to talk the IEEE 11073 language](https://www.wearedevelopers.com/videos/771-from-bedside-beeps-to-interoperable-bytes-getting-your-medical-devices-ready-to-talk-the-ieee-11073-language) - [ZEISS & Microsoft - Building the Next Generation Medical Ecosystem in the Cloud](https://www.wearedevelopers.com/videos/424-zeiss-microsoft-building-the-next-generation-medical-ecosystem-in-the-cloud) - [Creating a routing app with Google Maps API from scratch](https://www.wearedevelopers.com/videos/831-creating-a-routing-app-with-google-maps-api-from-scratch) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1520-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [A Technical Introduction to Bitcoin's 2nd Layer- The Lightning Network](https://www.wearedevelopers.com/videos/15-a-technical-introduction-to-bitcoin-s-2nd-layer-the-lightning-network) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)