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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Business Systems Manager - **Company:** CIVIL RIGHTS VIOLATION ASSOCIATION - **Location:** Charlotte, NC, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Business Logic, Software Applications, Business Software, Microsoft Outlook, Business Systems, Information Systems, Crystal Reports (Reporting Software), Microsoft PowerPoint, Productivity Software, Power BI, SQL Databases, Software Troubleshooting - **Published:** September 26, 2026 - **Apply:** https://www.juju.com/job/16_3aa99d072 ## About the Role * Excellent interpersonal and technical support skills * Strong troubleshooting, analytical and problem-solving skills * Detail oriented and ability to deliver a high level of accuracy * Demonstrated ability to identify process gaps, recommend improvements, and carry approved improvements through completion. Ability to work in collaborative and independent work situations and environments * Thorough understanding of all areas of information systems with a highly technical understanding of at least one commercial CRM or Venue Management product. * Strong understanding of business intelligence and reporting software including Crystal Reports or related software. * Strong ownership mindset with the ability to manage assigned work independently from intake through completion. * System Administrator knowledge of CRM, venue management, or other enterprise business applications. * Strong understanding of business intelligence and reporting software, including Crystal Reports, Power BI, SQL, Excel, or related tools preferred. * Ability to receive feedback and adjust approach. * Ability to learn new systems quickly and apply business logic to user support and troubleshooting. Education and Experience * Bachelor's degree from a four-year college or university is a plus but not required. * Two to four years of related experience supporting business systems and helpdesk operations. * Two to four years of experience Application Administration. * SQL experience is preferred. * Proficiency in Microsoft Excel, Word, PowerPoint, Outlook, Teams, and related productivity tools required. Advanced Excel experience preferred. Physical Demands * The employee must regularly lift and /or move up to 10 pounds. * Specific vision abilities required by this job include close vision. While performing the duties of this job, the employee is regularly required to sit, stand, and walk. ## Description The Business Systems Manager is a highly analytical team member responsible for managing CRVA business and reporting applications. This individual will work collaboratively throughout the organization to learn and understand business needs, exhibiting a keen understanding of how to support those needs through technology solutions. The Business Systems Manager will possess a strong sense of customer focus as well as the ability to communicate well throughout all organization levels., * Responsible for the daily management of the CRM (SimpleView) and Venue Management (Momentus/ Ungerboeck) systems as a System Administrator by responding and delivering solutions to user support requests. * Responds to user support requests, performs first-pass troubleshooting, gathers relevant details, documents resolution steps, and closes the loop with users and stakeholders * Seeks opportunities to improve use of software applications and enhance reporting and dashboard capabilities. * Acts as a focal point for communicating related system problems and collaborates with cross departmental teams and vendors on changes, fixes, and updates. * Prepares reports and presents findings and recommendations to leaders * Prepares training materials, guides, and documentation. * Ensures system compliance and data security and privacy requirements. * Provides project management in areas of internal process improvement projects, ensuring timeliness of project milestones/completion * Coordinates with internal teams, IT, Finance, Sales, Research, Operations, Event Management, and external vendors on assigned system changes, fixes, updates, and support issues. * Tracks commitments, due dates and next steps across support requests and projects. * May perform other duties as required. 1. Consistently deliver the best in customer service. Demonstrate a passion for inspiring and be a driving force behind an amazing team to foster strong cross-functional relationships internally and externally by applying the Service Philosophy, to deliver memorable customer experiences. 1. Champion CRVA's mission, vision and core values and comply with organizations policies and procedures. Scope of Responsibility * This job will have periodic access to confidential data including financial statements, company records and/or minutes, customer quotes, product costs, and company plans, designs, and/or programs. ## Related Videos - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Beyond Dashboards: Fixing Text-to-SQL with Semantic RAG](https://www.wearedevelopers.com/videos/2036-beyond-dashboards-fixing-text-to-sql-with-semantic-rag) - [Systems Thinking for Performance: How to Diagnose and Fix Slow Systems without Guessing](https://www.wearedevelopers.com/videos/2103-systems-thinking-for-performance-how-to-diagnose-and-fix-slow-systems-without-guessing) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1520-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Flexibility is Key: Unlocking the Advantages of Versatile Software Solutions for Strategic Innovatio](https://www.wearedevelopers.com/videos/1943-flexibility-is-key-unlocking-the-advantages-of-versatile-software-solutions-for-strategic-innovatio) ## Related Articles - [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)