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# MIDAS Care Management Application Support Analyst (L2)

- **Company:** NTT America, Inc.
- **Location:** Frisco, TX, United States
- **Experience:** Expert
- **Salary:** $68,076.0 - $118,188.0
- **Contract:** Permanent contract
- **Skills:** Health Informatics, Software Documentation, System Configuration, Data Mining, Interoperability, Systems Integration, Software Troubleshooting, Health Level Seven International
- **Published:** September 26, 2026
- **Apply:** https://dejobs.org/x/x/0416AFE4A5314BCEABCD56E81CF3AB03/job/

## About the Role

Functional Knowledge- 5+ years of experience in the below skills

 * Case Management
 * Utilization Management
 * Quality Management
 * Risk Management
 * Denial Management
 * Regulatory Compliance
 * Patient Safety & Performance Improvement

Technical Skills- 5+ years of experience in the below skills

Experience supporting MIDAS Care Management applications.

 * Strong troubleshooting, configuration, and workflow optimization skills.
 * Knowledge of healthcare analytics and reporting.
 * Experience with EMR integrations and healthcare interoperability (HL7 preferred).
 * Ability to support application upgrades, patches, and testing activities., * Bachelor's degree in Healthcare Informatics, IT, Nursing, Healthcare Administration, or related field.
 * L2 Support: 5+ years of experience supporting MIDAS or Care Management applications.

## Description

Seeking an experienced MIDAS Care Management Application Support Analyst (L2) to provide production support, administration, configuration, and optimization of the MIDAS Care Management and Health Analytics platform . The role supports Case Management, Utilization Management, Quality Management, Risk Management, and Regulatory Compliance workflows across healthcare organizations., MIDAS Application Support

 * Provide L2 support for MIDAS Care Management modules.
 * Troubleshoot application issues, workflow failures, and user-reported incidents.
 * Perform system configuration, testing, upgrades, patches, and enhancements.
 * Coordinate with vendors and internal teams for issue resolution.

Care Management & Utilization Review

 * Support Case Management, Care Coordination, and Utilization Management workflows.
 * Monitor and support:
 * Length of Stay (LOS)
 * Discharge Planning
 * Care Coordination
 * Authorization Management
 * Medical Necessity Reviews
 * Assist in denial prevention and documentation improvement initiatives.

Quality & Risk Management

 * Support quality improvement, patient safety, and risk management programs.
 * Monitor quality indicators, incident reports, and patient safety events.
 * Support peer review, performance improvement, and corrective action workflows.
 * Assist with regulatory reporting and accreditation readiness activities.

Reporting & Analytics

 * Develop and support reports and dashboards for:
 * Utilization Management
 * Case Management
 * Patient Safety
 * Quality Measures
 * Regulatory Compliance Metrics
 * Perform data extraction, validation, and operational reporting.

Documentation & Training

 * Create and maintain system documentation, user guides, and knowledge articles.
 * Provide end-user support and training for MIDAS workflows and enhancements.


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