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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Event Support Assistant - **Company:** Cornell University - **Location:** Ithaca, NY, United States (Remote available) - **Experience:** Experienced - **Salary:** $61,256.0 - $70,782.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Codecs, Digital Content, Video Cards, Network Security, Office Suite - **Published:** September 26, 2026 - **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/18448971?backUrl=%2Fcareer%2F18448971%2FTechnical-Event-Support-Assistant-New-York-Ithaca ## About the Role * Bachelor's degree or equivalent. * Two years' experience or equivalent combination of both education and experience. * Knowledge of common Web conferencing technologies (Zoom, Teams, Zoom Webinars, etc...). * Knowledge of standard and specialized technological equipment, and ability to keep abreast of latest trends in the field. Knowledge of computer operation (Mac and Windows) and integration with audio-video control systems and displays. * Ability to maintain and upgrade equipment in the Visitor Center and Conference Rooms. * Ability to troubleshoot problems under pressure and respond quickly to calls. * Work requires sophisticated reasoning and problem-solving skills. * Knowledge must encompass a variety of audio and video control and switching systems, such as Crestron. * A working knowledge of audio and video file types and codecs in both creating and playing back content. * Knowledge of network media transmitting/multicasting environments. * Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds. * Passionate about working in an organization that values and promotes diversity, equity, inclusion, anti-racism, and wellbeing. * Ability to cultivate and develop inclusive and equitable working relationships with students, faculty, staff, and community members. * Experience in and/or demonstrated commitment to supporting diversity, equity, access, inclusion, and wellbeing. * Ability to work evenings and weekends. * Effective, proven customer service skills. * Strong written and verbal communication skills; adherence to all confidentiality requirements. * Ability to understand and communicate technical information in non-technical terms. * Strong organizational skills and demonstrated ability to pay close attention to detail. * Ability to work independently to resolve most problems and work primarily under general supervision. * Ability to maintain professionalism in a busy setting. * Must be able to work independently while supporting the efforts of an overall team. * Excellent interpersonal skills and a strong customer service ethic required. It Would Be a Bonus if You Have Any of the Following * Desirable skills and interests include experience providing IT desktop support services, Office Software, Video and Audio devices, computer, and network security. * Able to lift 20 to 50 pounds. ## Description The Cornell Lab of Ornithology is seeking a Technical Event Support Assistant to join our collaborative IT team. In this role, you will provide audio/visual and technology support for meetings, conferences, webinars, distance-learning programs, special events, and public-facing spaces. You will play a key role in ensuring seamless technology experiences for staff, faculty, students, visitors, and online audiences while helping the Lab leverage innovative technologies to advance its mission. We are looking for a customer-focused, adaptable, and technically skilled professional who enjoys solving problems, learning new technologies, and working collaboratively with a wide range of stakeholders. What You Will Do * Provide audio/visual support for teleconferences, webinars, hybrid and virtual events, distance-learning programs, and recorded presentations. * Troubleshoot technical issues and deliver real-time support for presenters, moderators, attendees, and event participants. * Research, recommend, and support the implementation of new AV technologies and system enhancements. * Collaborate with stakeholders and vendors to plan, install, maintain, and optimize AV equipment and technology solutions. * Support technology operations within conference rooms, event spaces, and the Visitor Center, including public-facing systems and computing resources. * Install, configure, maintain, and troubleshoot hardware, software, printers, and related technologies. * Manage service requests and projects through ticketing and issue-tracking systems. * Create and maintain technical documentation, knowledge resources, and operational procedures. * Partner with colleagues across IT, Visitor Center Operations, Facilities, Events, and Administrative teams to ensure successful technology support and event execution. * Assist with recording, editing, and distributing digital content for internal and external audiences. * Provide occasional evening and weekend support for events and special programs. This is an excellent opportunity for a technically skilled and service-oriented professional who enjoys working at the intersection of technology, events, and customer support. If you are excited by the prospect of making a meaningful impact while expanding your skills in a dynamic environment, we encourage you to apply with your resume and cover letter! This position is fully on-site. This is a full-time (39 hours per week), benefits-eligible position with a regular schedule of Monday through Friday, 9:00 a.m. to 5:00 p.m. However, because this role supports conferences, meetings, and special events, the schedule will vary based on operational needs. 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