> Markdown version of [/jobs/ext/3099381-it-clinical-informatics-epiccare-link-office-liaison-intermediate](https://www.wearedevelopers.com/jobs/ext/3099381-it-clinical-informatics-epiccare-link-office-liaison-intermediate). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Clinical Informatics EpicCare Link Office Liaison Intermediate - **Company:** AdventHealth - **Location:** Tampa, FL, United States - **Experience:** Experienced - **Salary:** $55,224.0 - $102,731.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Health Informatics, Databases, Data Visualization, Identity and Access Management, Microsoft Office, Remote Access Technology, Enterprise Software Applications, Electronic Medical Records, Information Technology, Data Analytics, Tools for Reporting - **Published:** September 26, 2026 - **Apply:** https://dejobs.org/x/x/3B3CB16218844966893C6779FAA746E2/job/ ## About the Role * Proficient experience with EMR systems (Epic preferred). [Required] * Strong understanding of IT or clinical workflows and documentation practices. [Required] * Ability to analyze workflows and recommend informatics-based improvements. [Required] * Proficient in Microsoft 365 office products [Required] * Familiarity with Data Analytics, Epic Reporting Tools and data visualization tools [Required] Education: * Associate's [Required] * Bachelor's [Preferred] Field of Study: * Information Technology or Healthcare related discipline Work Experience: * 3+ years of Information Technology or healthcare experience [Required] Additional Information: An equivalent combination of education and relevant work experience may be considered in lieu of the stated degree requirement: * High School Grad or Equiv and 5+ years of Information Technology or healthcare experience [Required] Licenses and Certifications: * Driver's License (DL) [Required] * Epic Certification [Preferred] ## Description This position serves as a strategic relationship owner and operational liaison supporting external physician practices, partners, and affiliates utilizing EpicCare Link. This role is responsible for advancing service excellence through consultative support, workflow optimization, customer engagement, and subject matter expertise in EpicCare Link platform capabilities and best practices. Working with moderate independence, the liaison conducts primarily routine onsite rounding and some virtual outreach to strengthen customer relationships, assess operational needs, support workflow efficiency, and promote optimal system utilization. The role also provides issue resolution, education, change management support, and operational collaboration while advancing organizational preeminence and exceptional customer experience. * Serve as the strategic relationship owner and primary point of contact for assigned physician practices and external partners, conducting routine onsite and virtual engagement to strengthen existing relationships and develop new ones, assess operational needs, identify workflow opportunities, and provide consultative support that advances service excellence and the AdventHealth brand. * Serve as the enterprise subject matter expert for EpicCare Link platform capabilities, workflows, and best practices, driving strategic adoption and optimal utilization across external partners and users. * Develop and maintain expertise in multiple enterprise systems, databases, remote access technologies, secure authentication solutions, and access management tools to effectively support end users and organizational operations. * Deliver initial onboarding, ongoing education, refresher, and workflow training for external users, tailoring instruction to varying levels of technical proficiency through hands-on support, workflow guidance, and workflow proficiency validation as needed to reinforce efficient, compliant EpicCare Link use; participate in ad hoc committees and collaborative initiatives focused on training materials, workflow efficiencies, and user adoption. * Identify service gaps, operational challenges, and customer dissatisfaction concerns; initiate service recovery efforts and coordinate appropriate escalations to support timely resolution and a positive customer experience. Serve as the primary liaison for end-user enhancement requests, managing intake, tracking progress, communicating updates, and reporting requests to the appropriate stakeholders for review and consideration. * Communicate system updates, workflow changes, and user-reported issues in alignment with established SOPs and work instructions; support change management initiatives through communication, training, user adoption, and technical support; and contribute to process improvements that enhance operational efficiency and user experience. * Facilitate and process user access requests in alignment with organizational security standards, role-based access requirements, compliance protocols, and established governance policies, while reinforcing that usernames and passwords must not be shared and escalating potential security concerns as appropriate. * Maintain accurate documentation of interactions, issues, workflows, and resolutions; achieve established service metrics and performance expectations; identify trends and feedback to drive continuous improvement in service delivery; and contribute to training resources, mentorship, and knowledge sharing that support organizational preeminence. * Deliver timely, service-focused resolution of user inquiries and issues with a commitment to first-contact resolution, effective communication, proactive follow-through, and exceptional customer experience outcomes * Provide support for go-live initiatives, acquisitions, onboarding and new hire training, workflow optimization efforts, and other operational priorities as assigned; proactively communicate availability to support additional responsibilities and organizational initiatives. * Participate in advanced training, hands-on application practice, self-development initiatives, and competency validation activities to maintain proficiency in enterprise technologies while supporting continuous professional growth, operational readiness, and internal knowledge sharing. * Uphold and model organizational service standards, ensuring all interactions reflect professionalism, responsiveness, and a commitment to delivering superior customer experience. * Other duties as assigned. ## Related Videos - [ZEISS & Microsoft - Building the Next Generation Medical Ecosystem in the Cloud](https://www.wearedevelopers.com/videos/424-zeiss-microsoft-building-the-next-generation-medical-ecosystem-in-the-cloud) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [PySpark - Combining Machine Learning & Big Data](https://www.wearedevelopers.com/videos/44-pyspark-combining-machine-learning-big-data) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [How Data is Shaping our Games](https://www.wearedevelopers.com/videos/176-how-data-is-shaping-our-games) - [Branch your database like your code: How schema changes and pull requests go hand in hand](https://www.wearedevelopers.com/videos/350-branch-your-database-like-your-code-how-schema-changes-and-pull-requests-go-hand-in-hand) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria)