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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Computing Analyst II (Phoenix, AZ) - **Company:** University of Arizona - **Location:** Phoenix, AZ, United States - **Experience:** Experienced - **Salary:** $53,040.0 - $66,310.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Microsoft Azure, Networking Basics, Network Connections, Software Asset Management, Software Deployment, Enterprise Software Applications, Microsoft InTune, Web Trends, User Administration - **Published:** September 26, 2026 - **Apply:** https://jobs.localjobnetwork.com/apply/add/88448532/1 ## About the Role * Working knowledge of Azure/Intune, Active Directory, Microsoft 365 and endpoint management tools. * Familiarity with networking fundamentals and troubleshooting. * Ability to deliver excellent customer service and communicate effectively with users at varying levels of technical expertise. Physical Requirements * This position requires the ability to lift, carry, and move equipment weighing up to 50 pounds. This job posting reflects the general nature and level of work expected of the selected candidate(s). It is not intended to be an exhaustive list of all duties and responsibilities. The institution reserves the right to amend or update this description as organizational priorities and institutional needs evolve. Minimum Qualifications * Bachelor's degree or equivalent advanced learning attained through professional level experience required. * Minimum of three (3) years of relevant work experience, or equivalent combination of education and work experience. Preferred Qualifications * Experience providing IT support in a higher education or enterprise environment. * Experience supporting hardware and software in a mixed Windows and macOS environment. ## Description * Provide technical support to faculty, staff, and designated campus colleagues, addressing issues with applications, hardware, and network connectivity. * Diagnose and resolve hardware and software problems, escalating complex issues as needed. * Install, configure, and maintain desktops, laptops, mobile devices and related peripherals. * Assist with software installations, updates, and license tracking. * Support user administration and permissions for enterprise systems such as Microsoft 365, Active Directory and Azure/Intune. * Manage organizational units (OUs) in Active Directory under supervision. * Troubleshoot and support the campus network to ensure user connectivity and access. * Provide training and guidance to users on best practices for secure and effective technology use. * Maintain documentation of service requests, issue resolutions, and hardware/software inventory. * Collaborate with other IT teams to coordinate system updates, deployments, and new technology rollouts. * Assist in implementing and maintaining IT security policies, anti-virus tools, and user access controls. * Stay informed of current technology trends and recommend improvements where appropriate. * Communicate effectively with end users and maintain detailed documentation when creating, updating, and closing incident/service requests. * Create technical documentation for knowledge bases, ticket handling, process improvement, and technical manuals. * Perform other duties as assigned. ## Related Videos - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [AI Search Insights from OtterlyAI: What We Tested, What Failed, and What Actually Works](https://www.wearedevelopers.com/videos/100133-ai-search-insights-from-otterlyai-what-we-tested-what-failed-and-what-actually-works) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Web development best practices in 2021](https://www.wearedevelopers.com/videos/280-web-development-best-practices-in-2021) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)