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# Desktop Support Analyst II

- **Company:** Robert Half
- **Location:** Austin, TX, United States
- **Experience:** Experienced
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Identity and Access Management, Azure Active Directory, Shopify, Software Deployment, Microsoft InTune, Deployment Automation, Patch Management, Laptops, Zendesk, User Administration, User Accounts
- **Published:** September 26, 2026
- **Apply:** https://dejobs.org/x/x/5099C7832F344C1EB4D82B464F480889/job/

## About the Role

* 3+ years of experience in desktop support, service desk, or end-user support roles.

 * Working knowledge of Active Directory for account support and access management.

 * Hands-on experience supporting Microsoft Windows 10/11 and general Microsoft Windows environments.

 * Ability to perform basic troubleshooting for hardware, software, and user access issues.

 * Experience managing devices through Microsoft Intune and Windows Autopilot.

 * Knowledge of Azure Active Directory (Entra ID), identity management, and MFA.

 * Experience using ticketing platforms such as Zendesk.

 * Understanding of endpoint security, patch management, and device compliance practices.

 * Excellent troubleshooting, problem-solving, and customer service skills.

 * Strong written and verbal communication abilities.

## Description

Robert Half is partnering with a retail client to hire a Desktop Support Analyst II (contract with opportunity to go full-time) to provide hands-on technical support for end users across a Microsoft-centric environment. This role will be responsible for troubleshooting hardware, software, and access-related issues. The ideal candidate is customer-focused, technically proficient, and capable of resolving escalated support issues in a fast-paced environment.

Responsibilities:

 * Provide Tier 2 desktop and end-user support for Windows 11 workstations, laptops, and POS equipment.

 * Support user accounts, permissions, and device management within Azure Active Directory (Entra ID).

 * Diagnose common hardware, software, and operating system problems and apply practical solutions to restore functionality.

 * Configure, enroll, update, and maintain endpoint devices while enforcing security and compliance policies.

 * Perform software installations, hardware upgrades, system imaging, and asset management activities.

 * Manage and deploy devices using Microsoft Intune and Windows Autopilot.

 * Provide support for Shopify POS systems, including retail hardware.

 * Create and maintain technical documentation, user guides, and knowledge base articles.

 * Participate in onboarding and offboarding processes, including account provisioning, device deployment, and access management.

 * Utilize Zendesk to manage support tickets, document resolutions, and maintain service level agreements (SLAs).


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