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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # SUPPLY CHAIN CUSTOMER CARE INTERNSHIP - **Company:** L'Oréal - **Location:** Lognes, France - **Experience:** Internship - **Salary:** €20,400.0 - **Contract:** Internship / Graduate position - **Skills:** Microsoft Access, Artificial Intelligence - **Published:** September 27, 2026 - **Apply:** https://fr.fashionjobs.com/emploi/l-oreal-group/Stage-supply-chain-customer-care-janvier-2027-6-mois-master-2-centrale-croissy-beaubourg,12147239.html ## About the Role A particularly empowering experience that allows you to make a difference for a future opportunity within L'Oréal., We are looking above all for a high-energy, curious, structured profile capable of driving subjects forward with autonomy. * Student in Master 2 / Bac+4-5, in engineering school, business school or university, with a specialization in Supply Chain, Data, Logistics, Industrial Engineering or equivalent. * Very strong mastery of Excel indispensable: data analysis, pivot tables, data search, file structuring and creation of clear reportings. * Knowledge of Power BI and/or SQL is a real plus. * At ease with data, you know how to go from a numerical observation to a concrete recommendation. * Proactive, rigorous and solution-oriented, you like to build, test and improve. * Excellent interpersonal skills: you know how to mobilize different stakeholders and move forward in a cross-functional environment. * A first knowledge of an ERP, WMS or TMS would be appreciated., * An empowering internship, at the crossroads of Supply Chain, data, customer experience and digital transformation. * Visible and concrete projects, with a real capacity to propose and build. * An immersion in the Group's operational challenges and in the use of NEO. * An ideal experience to demonstrate your potential, develop your network and prepare for a future evolution at L'Oréal. ## Description 1. Project: Define and Deploy the differentiating and value-added Services expected by our various clients - 60% of the Internship * Define customer needs through data analysis (disputes, contacts, Supply KPIs, satisfaction questionnaires and verbatims). * Build the Roadmap of our Value-Added Services (axes: Operational Excellence, Simplification and Digitalization & Premium Customer Services). * Lead one or more projects identified in H1 2027 by animating the different stakeholders. * Participate in the deployment phase of our delivery tracking and dispute declaration solutions. Monitor indicators of Customer Satisfaction as well as the adoption of deployed solutions. 1. Customer Service Activities & Development of the Premium Hub - 20% of the Internship * Monitor performance indicators of Premium Customer Care: lead time, service level, dispute management, customer satisfaction and tool adoption. * Contribute performance analyses and continuous improvement plans. * Participate in steering bodies: quality, returns, Supply Chain activity and cross-functional projects. 1. Participate in the operational management of the portfolio: - 20% of the Internship * Ensure the daily monitoring of order processing and supply to guarantee the service level while optimizing coverage and activity level on the Croissy site. ## Related Videos - [Designing How Work Feels: The Science Behind Sanofi’s Workplace Experience](https://www.wearedevelopers.com/videos/1848-designing-how-work-feels-the-science-behind-sanofi-s-workplace-experience) - [Edit Your Future: Queerverse Radical AI](https://www.wearedevelopers.com/videos/909-edit-your-future-queerverse-radical-ai) - [Blazing Accessibility Basics](https://www.wearedevelopers.com/videos/568-blazing-accessibility-basics) - [Inside the AI Revolution: How Microsoft is Empowering the World to Achieve More](https://www.wearedevelopers.com/videos/869-inside-the-ai-revolution-how-microsoft-is-empowering-the-world-to-achieve-more) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [AI is dead, long live AK](https://www.wearedevelopers.com/videos/1093-ai-is-dead-long-live-ak) ## Related Articles - [Best Companies to Work For in Paris: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/190-best-companies-to-work-for-in-paris-top-25-companies-in-2023) - [Best Companies to Work For in France: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/189-best-companies-to-work-for-in-france-top-25-companies-in-2023) - [Steps to Get a Software Engineer Internship](https://www.wearedevelopers.com/magazine/160-steps-to-get-a-software-engineer-internship) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)