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# IT Service Desk Engineer

- **Company:** The Sage Group plc
- **Location:** London, UK (Remote available)
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Active Directory, JIRA, Microsoft Azure, Microsoft Outlook, Microsoft Dynamics CRM, Microsoft Exchange Server, Microsoft Dynamics, Microsoft Office, Microsoft Software, Microsoft PowerPoint, Systems Development Life Cycle, Microsoft SharePoint, Microsoft InTune, Microsoft Onedrive
- **Published:** September 27, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=693bd77bce661dc5

## About the Role

The successful candidate will have skills and hands on experience in the following:

 * Experience of hands on IT support including desk side/workstation management
 * Office 365 - Word, Excel, PowerPoint, SharePoint, One Drive, Outlook/Teams
 * MS Exchange, MS Azure, MS InTune, MS Entra desirable
 * Active Directory
 * Comfortable with general IT Lenovo support
 * Managing user permissions within the above technologies
 * Awareness of software delivery lifecycle (ITIL ITSM)
 * MS Dynamics, MS Omnichannel and Jira ticket management experience is advantageous

## Description

We are looking for an IT Service Desk Engineer to support our Microsoft Azure, Office 365, and Dynamics 365 environment. You will provide level 1 support, triage issues, manage hardware requests, and assist with IT training. Strong communication and problem-solving skills are essential in our fast-paced company.

Please note this role is predominately office based with working arrangements of 3 days in our London (Covent Garden) office and 2 days working from home.

The successful candidate will benefit from exposure to the full spectrum of the Microsoft technology stack, exposure to industry-leading security products and a permanent place in an evolving IT Team.

Duties include:

 * Triaging and responding to helpdesk queries as part of an ITIL L1 service management model
 * Managing the assets stock levels
 * Assisting with license management
 * Liaising with users to resolve requests in line with given SLAs
 * Staying up to date on the latest technologies within the tech stack
 * Monitoring usage, capacity and security
 * Proactively document technical changes and processes
 * Suggesting improvements with a view to enhance the experience of the users


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