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# Cloud Consultant

- **Company:** Response Informatics
- **Location:** West Drayton, UK
- **Experience:** Expert
- **Salary:** £104,000.0 - £117,000.0
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Cloud Computing, DevOps, Systems Integration, Twilio, Amazon Connect, Genesys, Bots, Virtual Agents
- **Published:** September 27, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5899591225

## About the Role

* 10-15 years of contact centre / CCaaS consulting experience, with the majority focused on Genesys.
 * Proven, hands-on Genesys implementation experience within the insurance sector.
 * Demonstrable experience migrating clients to Genesys Cloud end to end.
 * Strong track record of delivering agent time efficiencies and improving both agent and customer experience, backed by measurable outcomes.
 * Exposure to building AI-enabled components on top of Genesys Cloud.
 * Excellent client-facing, stakeholder management and communication skills at a senior level.
 * Based in London with the ability to work on-site in the City of London three days per week.
 * Experience with other CCaaS platforms such as NICE, Amazon Connect, Five9, or Twilio.
 * Relevant Genesys Cloud certifications.
 * Experience integrating contact centre platforms with CRM, workforce management, and core insurance systems.
 * Experience within a consulting or systems integrator environment.

## Description

* Lead the design and implementation of Genesys Cloud solutions across voice and digital channels, translating business requirements into robust, scalable contact centre architectures.
 * Own and deliver migrations from legacy Genesys platforms to Genesys Cloud, managing risk, cutover, and stabilisation.
 * Design and deliver measurable improvements in agent handle time, occupancy, and overall agent efficiency, alongside tangible uplifts in customer experience and satisfaction.
 * Shape and prototype AI-led components on top of Genesys Cloud, such as bots, virtual agents, agent-assist, transcription/analytics, and routing intelligence.
 * Act as the trusted Genesys subject-matter expert for insurance clients, advising on best practice, roadmap, and platform capability.
 * Partner with client stakeholders, delivery teams, and integration partners to ensure solutions are delivered on time, to quality, and to commercial expectations.
 * Support pre-sales, solutioning, and estimation activity where required, contributing to proposals and statements of work.

Technologies:

 * AI
 * Cloud
 * CRM
 * Genesys
 * Support
 * DevOps


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