> Markdown version of [/jobs/ext/3100451-senior-product-manager-credit-cards-existing-customer-engagement](https://www.wearedevelopers.com/jobs/ext/3100451-senior-product-manager-credit-cards-existing-customer-engagement). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Product Manager - Credit Cards, Existing Customer Engagement - **Company:** Nationwide - **Location:** Chester, UK (Remote available) - **Experience:** Expert - **Salary:** £64,938.0 - **Contract:** Temporary contract - **Skills:** Data Analysis, Customer Data Management - **Published:** September 27, 2026 - **Apply:** https://www.adzuna.co.uk/jobs/details/5899758986 ## About the Role We're looking for a commercially minded and strategic leader who thrives in complex, fast-paced environments and is passionate about delivering outstanding customer outcomes. You'll bring a strong track record of shaping customer engagement, proposition or product strategies, using insight and innovation to drive sustainable growth while balancing commercial objectives and risk considerations. Most importantly, you'll be someone who enjoys solving complex challenges, influencing senior stakeholders and leading through periods of significant change. As a minimum, you'll have: * Proven experience managing a substantial credit card portfolio and delivering sustainable growth through customer engagement, proposition or product strategies within a complex commercial environment * Strong commercial acumen, with experience working closely with P&L performance and balancing customer outcomes, commercial objectives and risk considerations * Excellent strategic thinking and problem-solving skills, with the ability to interpret complex, data-driven insights and translate them into clear business actions and recommendations * Demonstrable experience delivering large-scale transformation, integration or business change programmes, ideally within highly regulated or customer-focused organisations Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role ## Description What you'll be doing You'll take ownership of the existing customer strategy across one of the UK's largest credit card portfolios, leading initiatives that drive customer engagement, sustainable balance growth and long-term portfolio value. Combining commercial leadership with customer focus, you will shape strategic priorities, identify emerging opportunities and translate market insights into innovative propositions, offers and experiences that deliver meaningful outcomes for customers. With responsibility for key portfolio performance measures, you'll work closely with Finance and Risk colleagues to optimise portfolio economics, pricing and investment decisions, ensuring strong commercial performance while maintaining a focus on customer wellbeing and Consumer Duty principles. This is a highly influential role where you'll bring together stakeholders from across Product, Risk, Finance, Marketing, Digital and Operations to deliver strategic priorities and shape the future direction of the Cards business. You'll lead governance discussions, provide thought leadership to senior leaders and use data, analytics and customer insight to inform decision-making, improve engagement and drive innovation. From enhancing lifecycle strategies and rewards propositions to leveraging advanced analytics and predictive modelling, you'll play a key role in ensuring insights are translated into measurable commercial results and better customer outcomes. Alongside shaping strategy, you'll build and develop a high-performing team, creating an environment that encourages collaboration, innovation and continuous improvement. As a senior leader within the business, you'll help define the long-term future of the credit card portfolio, challenging industry norms, strengthening Nationwide's market position and contributing to one of the most significant transformation programmes in UK financial services., * Feel what customers feel - We step into our customers' shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind * Say it straight - We are brave in speaking out and saying what we think - we're honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand * Push for better - We don't settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development * Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these., We're not just guided by data, we're driven by the real experiences of our people. We're a Disability Confident Level 3 Leader, the highest level. That's why we're constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we're here to support you. If you need any additional support throughout your application journey, email our team at Recruitment Support. Apply safely with Nationwide Recruitment scams can look convincing, so take a moment to check the role is listed on our official careers site and read our guidance on Don't be conned by a job scam. 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