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# 1st Line Support

- **Company:** Intec Select Limited
- **Location:** Maidstone, UK
- **Experience:** Starter
- **Salary:** £25,325.0
- **Contract:** Contract
- **Skills:** Microsoft Windows, Active Directory, JIRA, Microsoft Office, Servicenow
- **Published:** September 27, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5899595278

## About the Role

* 1-3 years of experience in a Service Desk, Help Desk, or IT Support role
 * Experience with ITSM tools such as ServiceNow, Jira Service Management, Freshservice, or similar
 * Windows 10/11 and Microsoft 365 support experience
 * Exposure to Active Directory, Entra ID, Exchange Online, and endpoint management
 * ITIL Foundation or relevant technical certifications are a plus

## Description

* Log, categorise, prioritise, and manage incidents through an ITSM platform
 * Provide first-line troubleshooting for hardware, software, network, and application issues
 * Manage user account administration, including password resets, access requests, and onboarding
 * Provide customer support across phone, email, chat, and self-service channels
 * Maintain knowledge articles and contribute to continuous improvement
 * Meet SLAs and KPIs, participate in shift rotations, and support major incidents

Technologies:

 * Active Directory
 * Hardware
 * Support
 * ITIL
 * ITSM
 * JIRA
 * Microsoft 365
 * Network
 * ServiceNow
 * Windows
 * Office 365, Were hiring a Service Desk Analyst to be the first point of contact for IT support, resolving incidents and service requests efficiently while maintaining a high standard of customer service. This is a hybrid role based in London, available on a permanent or contract basis. The salary is up to £35,000, or the contract rate is £200-£250 per day.


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