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# 2nd Line Support

- **Company:** Intec Select Limited
- **Location:** Maidstone, UK
- **Experience:** Experienced
- **Salary:** £37,254.0
- **Contract:** Permanent contract
- **Skills:** Active Directory, Apple Mac Systems, System Configuration, Network Troubleshooting, Windows PowerShell, User Provisioning Software, IT General Controls (ITGC), Microsoft InTune
- **Published:** September 27, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5899595219

## About the Role

* 3+ years of experience in Service Desk or Technical Support
 * Hands-on M365 administration experience, including Entra ID, Active Directory, Intune, and PowerShell
 * Experience with user access administration
 * Exposure to audit or compliance work; experience in SOX-regulated environments is a plus
 * ITIL, CompTIA, or Microsoft AZ-900/AZ-104 certifications are desirable
 * MacOS endpoint management experience using ABM, and end-device configuration experience

## Description

* Act as an escalation point for Tier 1, resolving complex hardware, software, and network issues
 * Support M365, Entra ID, Exchange Online, Intune, and Teams
 * Execute SOX controls and maintain audit-ready evidence
 * Support audit cycles, walkthroughs, and control testing
 * Perform root cause analysis and incident and problem management
 * Support onboarding and offboarding

Technologies:

 * Active Directory
 * Hardware
 * Support
 * ITIL
 * macOS
 * Network
 * PowerShell, Were hiring a Service Desk Engineer for a business-critical IT function. The role goes beyond standard Tier 2 support: youll own SOX ITGC execution, including user provisioning, deprovisioning, and access reviews, and act as a key point of contact for internal and external audits. The position is based in London, hybrid, with four days per week on-site. We offer a permanent salary of £50,000 or a contract rate of £250-£300 per day.


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