> Markdown version of [/jobs/ext/3100510-3rd-line-support-engineer](https://www.wearedevelopers.com/jobs/ext/3100510-3rd-line-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # 3rd Line Support Engineer - **Company:** 3R Consulting Ltd - **Location:** Chester, UK - **Contract:** Permanent contract - **Skills:** Active Directory, Systems Engineering, Windows Servers, Remote Access Technology, Network Routers, Information Technology - **Published:** September 27, 2026 - **Apply:** https://www.apply4u.co.uk/jobs/3rd-line-support-engineer/48642257 ## About the Role 3R Consulting are looking to recruit a Systems Engineer (3rdline) for our long standing client. The role is predominately office based, supporting clients IT systems through remote access technologies, however there will be client facing duties from time to time for installations or pre-sales support. Working within a team of 3rdline engineers, providing ICT service call management and third line support. To manage the more complex escalated support requests from 2ndline support through to resolution.Troubleshooting and resolving high level customer technical problems whilst updating the call management system.Installation of new solutions and software at customer premises.Supporting the sales team in solution design. Requirements Holding a current Microsoft accreditation, or other relevant vendor accreditation, as a minimum the ideal candidate will be experienced in some of the following areas:MS Active Directory,Windows Server (up to and including latest version)Microsoft ExchangeLAN/WAN (routers, switches)Backup and DR SolutionsStorage Infrastructure Person spec First and foremost the successful candidate must share our Core Values which include:- Honesty and integrity, true commitment to excellent customer service (going the extra mile), excited by technology and creating efficient solutions to both client's and colleague's problems, pride and ownership in exceeding expectations. Able to contribute to the success of the team whilst taking responsibility for their own work, which must be carried out within the framework of company guidelines and professional best practice. Great communicator, both face to face and in writing - must be literate and numerate. Must be tidy and well organised with good time management skills. #J-18808-Ljbffr ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Modern Web Development with Nuxt3](https://www.wearedevelopers.com/videos/294-modern-web-development-with-nuxt3) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [This Is Not Your Father's .NET](https://www.wearedevelopers.com/videos/967-this-is-not-your-father-s-net) - [TypeScript Features That Changed the Game](https://www.wearedevelopers.com/videos/100061-typescript-features-that-changed-the-game) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london)