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# Application Lead - ServiceNow CMDB CSDM

- **Company:** Focus Group
- **Location:** Shoreham-by-Sea, UK
- **Experience:** Expert
- **Salary:** £40,000.0 - £42,000.0
- **Contract:** Permanent contract
- **Skills:** Computer-Aided Design, Software as a Service, Configuration Management Databases, Configuration Management, System Configuration, Data Architecture, Data Structures, Performance Tuning, Release Management, Servicenow
- **Published:** September 27, 2026
- **Apply:** https://www.apply4u.co.uk/jobs/application-lead-servicenow-cmdb-csdm/48650874

## About the Role

understanding of CSDM principles and best practices. Experience designing and optimising enterprise workflows and platform performance. Strong stakeholder management skills, with the ability to translate technical concepts into business-friendly language. Experience managing third-party vendors and driving delivery outcomes. Analytical mindset with a focus on data architecture and continuous improvement. ServiceNow Certified System Administrator and Certified Implementation Specialist (Discovery). Good knowledge of ITIL and configuration management best practices. Nice to have ServiceNow Certified Application Developer (CAD) or Technical Architect (CTA). Experience with ServiceNow ITOM suite. Background in platform performance tuning and optimisation. Experience in complex environments (e.g. telecoms, managed services, SaaS). Strong understanding of enterprise data architecture and modelling. #J-18808-Ljbffr

## Description

for configuration data structure, classification, and integration across the organisation. Lead platform configuration, administration, and release management across BAU and project work. Design and optimise CMDB schema, data models, and workflows in line with best practice. Drive process efficiency through automation, performance optimisation, and use of out-of-the-box capabilities. Plan and execute release cycles, including upgrades, enhancements, testing, and documentation. Collaborate with stakeholders across business and technical teams to gather requirements and deliver scalable solutions. Act as the key liaison with ServiceNow partners and managed service providers. Support onboarding of new teams and acquisitions into the platform, ensuring smooth integration and adoption. What you'll bring Strong experience in ServiceNow platform administration, configuration, and release management. Deep expertise in CMDB, including schema design, data modelling, and governance. Solid


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