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# Systems Service and Operations Manager

- **Company:** BAE Systems
- **Location:** London, UK (Remote available)
- **Salary:** £70,000.0
- **Contract:** Permanent contract
- **Skills:** Application Services, Business Software, Business Systems, Information Systems, Software Engineering
- **Published:** September 27, 2026
- **Apply:** https://jobs.y-axis.com/jobs/systems-service-and-operations-manager-bae-systems

## About the Role

* Relevant Information Systems or Engineering qualifications, and/or equivalent experience
 * Knowledge of ITIL framework and processes and IT trends and good practice
 * Understanding of software development lifecycle, methodologies, reviews, policies, standards and governance
 * Experience in leading teams

## Description

The Business Systems Application Services Manager leads the support, performance, and continuous improvement of critical business applications, ensuring reliable, secure, and high-quality service delivery.

The role manages a small team of IT specialists responsible for maintaining and enhancing Business Systems applications and supporting infrastructure. Working closely with Business Systems Functional teams, the postholder ensures application services align with evolving business needs and organisational priorities.

Key responsibilities include driving service improvement initiatives, developing application service strategies, optimising system performance, and maintaining hosting environments that underpin service delivery. The role also provides technical leadership, supports issue resolution, and ensures users receive effective and timely assistance.

You will champion security best practices, ensuring compliance with relevant standards and safeguarding Business Systems data. You will also identify risks associated with hardware, software, and hosting obsolescence, providing recommendations and remediation plans to maintain service resilience.

Strong leadership, stakeholder management, and technical expertise are essential to delivering efficient, secure, and continuously improving application services that support business objectives.

Core duties:

 * Spearhead continuous improvement initiatives within Business Systems application services, focusing on enhancing efficiency, user experience, and overall service delivery
 * Manage and optimise the performance of Business Systems applications, with a focus on providing excellent application services that span multiple networks
 * Lead a team of IT professionals, with focused specialisms, to ensure effective support and continuous improvement of Business Systems applications
 * Collaborate closely with Business Systems Functional teams to align application services with evolving business requirements
 * Develop and implement IT service strategies to enhance the efficiency and effectiveness of Business Systems application services
 * Ensure compliance with security standards and implement measures to safeguard Business Systems data
 * Provide technical guidance and support to end-users, troubleshooting issues, and implementing solutions
 * Maintain hosting capabilities that underpin the delivery of application services
 * Highlight obsolescence relating to Business Systems Hardware, Hosting and Software and advise on the remediation


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