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# L2/L3 IT Support Engineer

- **Company:** RedBrick IT Solutions Limited
- **Location:** Bourne, UK
- **Experience:** Experienced
- **Salary:** £30,000.0 - £40,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Access, Microsoft Windows, Microsoft Azure, Cloud Computing, System Configuration, Virtual Private Networks (VPN), Microsoft Office, Azure Active Directory, Remote Service Software, Server Virtualization, Microsoft SharePoint, Software Troubleshooting, Firewalls (Computer Science), Microsoft InTune
- **Published:** September 27, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5899595178

## About the Role

* Previous experience working in an MSP, IT support company, or busy service desk environment; 2 years of MSP experience required
 * 2 years of experience with Microsoft Azure and Microsoft 365 required
 * 3 years of experience working with a technical support team preferred
 * Good knowledge of Microsoft 365 and Windows environments
 * Experience supporting Azure Virtual Server environments and Azure services
 * Experience supporting Microsoft Entra ID / Azure AD and Microsoft Intune
 * Experience supporting Microsoft SharePoint and OneDrive, including data migrations
 * Experience with Ubiquiti UniFi Network, Protect, and Access
 * Experience configuring firewalls, VPNs, and networking
 * Strong troubleshooting and problem-solving skills
 * Ability to manage multiple tasks and priorities
 * Confident speaking with customers over the phone and good written communication skills
 * Good project management skills
 * Organised, reliable, and able to take ownership of technical issues
 * Willingness to participate in on-call support when required
 * Experience supporting remote users

## Description

* Provide Level 2 / 3 technical support to our MSP customers
 * Troubleshoot Microsoft 365, Windows, email, user account, application, and connectivity issues
 * Support and troubleshoot Azure Virtual Server environments and Azure services
 * Manage multiple tickets and customer requests at the same time
 * Keep customers updated and maintain clear ticket notes
 * Assist with user onboarding and offboarding
 * Manage permissions, accounts, and general Microsoft 365 administration
 * Diagnose issues before escalating to senior engineers when required
 * Provide technical support by phone, email, and remote support tools, taking ownership of issues from initial contact through to resolution

Technologies:

 * Azure
 * Support
 * Microsoft 365
 * Microsoft Intune
 * Network
 * SharePoint
 * Windows
 * Office 365
 * Cloud
 * VPN


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