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# Teamlead IT-Support

- **Company:** hanfried Personaldienstleistungen GmbH
- **Location:** Hamburg, Germany
- **Salary:** €65,000.0 - €75,000.0
- **Contract:** Permanent contract
- **Skills:** Information Systems, Scrum Methodology, Information Technology
- **Published:** September 27, 2026
- **Apply:** https://www.careerjet.de/jobad/de30e13b19c235870416e58542c753c4b3

## About the Role

* Studienabschluss Informatik oder gleichwertige Qualifikation
 * Erfahrung im Bereich IT-Service-Management
 * Microsoft-Systemlandschaft
 * Führungserfahrung IT
 * ITIL-Expertise
 * Prozessautomatisierung & Agilität ( SCRUM)
 * Deutsch verhandlungssicher, Englisch sehr gut

## Description

* Leitung IT-Service Team
 * Globaler IT-Support
 * Übernahme anspruchsvoller 2nd-Level-Tickets
 * SLA- und KPI-Steuerung
 * Management- Reporting
 * ITIL-Prozessentwicklung
 * Service-Desk-Skalierung
 * Unterstützung IT-Transformation, * Ausführliche Einarbeitung und vielseitige Schulungen
 * Urlaubsgeld, vermögenswirksame Leistungen, Corporate Benefits
 * 30 Tage Urlaub
 * Betriebskantine mit bezuschussten Gerichten
 * StadtRad Satn Firmengelände sowie Mitarbeiterparkplätze
 * Attraktive Sonderkonditionen für das Fitnessstudio KAIFU-LODGE Hamburg


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