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# IT Support 1st / 2nd Level

- **Company:** wu personal GmbH
- **Location:** Hamburg, Germany
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Macintosh Computers, Databases, Operational Systems
- **Published:** September 27, 2026
- **Apply:** https://www.adzuna.de/details/5898475877

## About the Role

* Abgeschlossene Ausbildung oder Berufserfahrung im technischen Bereich von Vorteil bzw. Erfahrung im IT Support bzw. Anwendersupport
 * Kenntnisse in den aktuellen Betriebssystemen (Windows 7/10)
 * Umgang mit dem Ticketsystem
 * Mac von Vorteil
 * gute Deutschkenntnisse
 * Englischkenntnisse wünschenswert

## Description

* Verantwortlich für den 1st und 2nd Level IT Support im Servicedesk bzw. User Helpdesk
 * Installation und Konfiguration der Hard- und Software
 * Zuständig für das Lösen von Störungen
 * Dokumentation der Fehlermeldungen im Ticketsystem
 * Entgegennahme, Aufnahme, Priorisierung und Weiterleitung von Aufträgen und Störungen per Telefon, PM-Tool, Datenbank, Fax und Mail, * Tarifgebundener Vertrag (GVP)
 * Festes Monatsgehalt inklusive übertarifliche Bezahlung
 * Projektzulage ab dem ersten Einsatztag
 * Urlaubs- und Weihnachtsgeld nach GVP
 * Vergütung nach Equal-Pay-Modell
 * Mitarbeiterempfehlungsprogramm
 * Persönliche Betreuung


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