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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Specialist - **Company:** Mobiltex - **Location:** Saint Brides, UK (Remote available) - **Experience:** Starter - **Salary:** £45,500.0 - £49,500.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Data Analysis, Computing Platforms, Firmware, Issue Tracking Systems, Diagnostic Tools - **Published:** September 27, 2026 - **Apply:** https://www.adzuna.co.uk/jobs/details/5899595281 ## About the Role * Diploma or degree in Electronics or Electrical Engineering Technology, or an equivalent Higher National Certificate (HNC), Higher National Diploma (HND) or foundation degree * 1-3 years of experience in a customer-facing technical role, such as support or customer success * Technical expertise in electronics diagnostics, testing and repair * Excellent communication skills, including the ability to simplify complex technical concepts * Strong problem-solving and analytical thinking abilities * Experience with support ticketing systems and remote diagnostic tools * Knowledge of electrostatic discharge (ESD) and electronics handling procedures * Willingness to travel occasionally to customer sites * Right to work in the UK * Desirable: Experience in the cathodic protection industry ## Description * Onboard clients from initial deployment through to operational readiness * Deliver structured training to clients, distributors and end users on IoT hardware deployment and setup, software platforms such as CorView and iCPSM, data interpretation and operational best practices * Provide technical support across hardware, firmware and software environments, escalating complex or high-impact issues as needed * Diagnose problems methodically and identify root causes, workarounds and solutions * Manage support tickets, focusing on responsiveness, clear communication and resolution quality * Explain technical issues to customers in understandable terms * Promote customer satisfaction and act as a trusted advisor to customers * Identify opportunities to improve performance, system utilisation and data quality, and advise customers on deployment, monitoring and maintenance best practices * Provide deeper technical engagement to key accounts where required * Perform occasional diagnostics and repair work for complex or escalated cases * Collaborate with Product and Bench Technologists on failure analysis and repair quality * Support product return and repair (RMA) workflows and document technical findings * Share structured feedback with Engineering and Product on recurring issues, feature gaps and customer pain points * Share information with Sales and partner with Account Management as customer needs change * Coordinate repair workflows with Service Administration * Share customer education gaps and learning needs with Trainers and Technical Content Creators * Develop and maintain technical documentation, including troubleshooting guides, support materials, knowledge base articles and training materials, following established standards * Identify process inefficiencies and lead or participate in initiatives to improve support delivery and the customer experience * Use phones, email and case ticketing systems to communicate with customers and track resolutions and internal bug defects * Visit customer sites occasionally to provide new-product training and on-site diagnosis * Use AI tools to draft case responses, summarise ticket threads, find similar issues in the knowledge base and case records, and prepare draft articles for peer review and publishing Technologies: * AI * Firmware * Hardware * IoT * Support * Network ## Related Videos - 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