> Markdown version of [/jobs/ext/3101832-it-service-manager](https://www.wearedevelopers.com/jobs/ext/3101832-it-service-manager). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Service Manager - **Company:** Mid Yorkshire Teaching NHS Trust - **Location:** London, UK (Remote available) - **Contract:** Permanent contract - **Skills:** Digital Technology, Electronic Medical Records - **Published:** September 27, 2026 - **Apply:** https://jobs.y-axis.com/jobs/it-service-manager-mid-yorkshire-teaching-nhs-trust ## About the Role * Degree in relevant specialist subject or equivalent experience. * 5 GCSEs or equivalent including Mathematics and English. * Current ITIL foundation certificate (or willing to work towards). Experience: * Experience of IT Service Management within a medium to large complex organisation. * Experience of supporting the transition of new or changed services into live operational environments. * Experience of managing service incidents, service requests, and service performance against agreed SLAs and KPIs. * Experience of coordinating and resolving major incidents and service disruptions. * Experience of managing or supervising staff and/or teams, either directly or indirectly. * Experience of monitoring, analysing, and reporting on service performance. * Experience of problem management and driving issues through to resolution. * Experience of delivering high levels of customer service and stakeholder engagement. *, * Degree in relevant specialist subject or equivalent experience. * 5 GCSEs or equivalent including Mathematics and English. * Current ITIL foundation certificate (or willing to work towards). Experience: * Experience of IT Service Management within a medium to large complex organisation. * Experience of supporting the transition of new or changed services into live operational environments. * Experience of managing service incidents, service requests, and service performance against agreed SLAs and KPIs. * Experience of coordinating and resolving major incidents and service disruptions. * Experience of managing or supervising staff and/or teams, either directly or indirectly. * Experience of monitoring, analysing, and reporting on service performance. * Experience of problem management and driving issues through to resolution. * Experience of delivering high levels of customer service and stakeholder engagement. ## Description We are seeking an experienced and motivated IT Service Manager to join our Digital Services team at a pivotal time of digital transformation. This is an opportunity to lead the delivery, performance and continual improvement of critical digital services that support patient care and operational delivery across the Trust. You will play a central role in ensuring digital services meet agreed performance standards, whilst supporting the successful transition of major digital programmes, including Electronic Patient Record (EPR) solutions, into business-as-usual operations. As IT Service Manager, you will provide operational leadership across service management functions including service delivery, service transition, digital major incident management, continual service improvement, stakeholder engagement and supplier management. Working with clinical and operational teams, you will help deliver safe, resilient and effective digital services that directly support frontline healthcare., As IT Service Manager, you will lead the delivery, performance, and continual improvement of digital services across the Trust, ensuring high-quality, reliable support for clinical and corporate systems., * Leading IT service management activities, ensuring services meet agreed performance, availability, and customer satisfaction targets. * Managing digital Major Incidents, coordinating technical teams and suppliers to restore critical services and minimise disruption to patient care. * Leading the implementation and continual improvement of ITIL-aligned processes including Incident, Problem, Change, Service Transition, and Service Acceptance Management. * Leading the operational transition of the Electronic Patient Record (EPR) and other major digital systems into live service, ensuring service readiness, support arrangements, and successful go-live activities. * Developing strong relationships with clinical, operational, technical, and supplier stakeholders to drive service excellence and continuous improvement. * Monitoring service performance, identifying risks and opportunities, and implementing improvement initiatives to enhance user experience and operational efficiency. * Managing supplier relationships and service contracts, ensuring value for money and delivery against agreed service standards. * Leading, developing, and motivating a team of digital professionals, supporting workforce planning, staff development, and operational resilience. This role offers an exciting opportunity to shape and improve digital services, play a key role in the Trust's EPR journey, and help deliver high-quality digital solutions that support exceptional patient care. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Opening Keynote: Civic Coding, A Framework for Democratic Tech](https://www.wearedevelopers.com/videos/963-opening-keynote-civic-coding-a-framework-for-democratic-tech) - [Hosting a modern justice system](https://www.wearedevelopers.com/videos/332-hosting-a-modern-justice-system) - [Introducing the W3C Web Sustainability Guidelines](https://www.wearedevelopers.com/videos/991-introducing-the-w3c-web-sustainability-guidelines) - [SRE Methods In an Agency Environment](https://www.wearedevelopers.com/videos/348-sre-methods-in-an-agency-environment) - [Building a Multi-Agent Orchestration Engine That Actually Follows the Rules](https://www.wearedevelopers.com/videos/100159-building-a-multi-agent-orchestration-engine-that-actually-follows-the-rules) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Software Engineer Salary in The UK](https://www.wearedevelopers.com/magazine/231-software-engineer-salary-in-the-uk)