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# DUA Technical Analyst

- **Company:** PRO GLOBAL
- **Location:** Gloucester, UK (Remote available)
- **Salary:** £55,612.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Data Analysis, Knowledge Management, Microsoft Software, Microsoft PowerPoint, ViPR
- **Published:** September 27, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5899751033

## About the Role

* A strong understanding of insurance principles and London Market systems and procedures is essential.

 * Expert knowledge of bordereaux management, with the ability to identify process improvements and deliver effective solutions.
 * Good knowledge and understanding of VIPR Intrali.
 * Experience working as a technical SME within an outsourcing organisation.
 * Excellent communication and coaching abilities.
 * Strong data analysis capability.
 * Strong proficiency in Microsoft applications, particularly Excel and PowerPoint.
 * Ability to manage competing deadlines with a positive, conscientious approach.
 * High agility and emotional intelligence, with the ability to adapt positively to change.
 * Strong commercial awareness, supporting contractual compliance, process improvement, quality assurance and knowledge management.
 * Willingness to travel for key internal and external workshops or engagements.

Desirable Skills and Experience:

 * Strong data analysis and quantitative reasoning skills, with the ability to interpret MI and recommend improvements to processes, people or ways of working.
 * Strong leadership skills, consistently role modelling Pro values and leading by example.
 * Knowledge of process design and documentation.
 * Knowledge of project management principles.

## Description

* Process risk, premium and claims bordereaux into an external bordereaux management system.
 * Provide technical support for VIPR Intrali implementation initiatives, including configuration projects.
 * Support the Leadership team with KPI and SLA monitoring.
 * Develop and strengthen client relationships, acting as the primary contact for technical queries and engaging with clients in a professional, collaborative manner.
 * Support complex queries and provide coaching to new team members.
 * Provide hands-on technical Quality Control support to help the team meet client SLAs.
 * Produce MI in line with agreed or clearly defined requirements.
 * Complete small technical projects while managing workload effectively.


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