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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # PC Network Tech Support 4 - **Company:** Northrop Grumman - **Location:** San Diego, CA, United States (Remote available) - **Salary:** $72,600.0 - $121,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, JIRA, Unix, Cyber Security, Information Systems, System Configuration, Desktop Computing, Linux, Desktop Virtualization, HP Thin Clients, Issue Tracking Systems, Information Technology Operations, Microsoft Office, Microsoft Software, System Center Configuration Manager, Windows Search, Network Diagnostics, Windows PowerShell, Remote Administration, SAP (Applications), Solaris (Operating System), Windows Desktop, Computer Equipment, Network Support, Servicenow, Vmware - **Published:** September 27, 2026 - **Apply:** https://dejobs.org/x/x/E7250233F9824B92B00EC359257A7743/job/ ## About the Role * High School diploma and 4 years of relevant experience; OR an Associate's degree and 2 years of relevant experience; OR a Bachelor's degree and 0 years of relevant experience is required * Experience in Microsoft Windows Desktop Operating Systems, Microsoft Office Product Suites, and remote deployment methods * Candidates must meet the U.S. Government 8140 requirements for IT 451 Basic: System Administrator (CompTIA A+ or Network+), * Associate's degree * 3 years of experience with IT related hardware in a classified environment * Current HW and/or SW Vendor Certifications * Active Secret, Top Secret, SCI, SAP/SAR access, or Polygraph * Security+ CE certification or higher * Proficiency in remote administration and troubleshooting of desktop PCs, via SCCM or PowerShell * Experience supporting a VMWare VDI (Virtual Desktop Infrastructure) with thin clients * Experience with Active Directory, configuring user and computer accounts * Operating System Cross-platform awareness ((i.e. two or more: Windows, Linux, Solaris, OSX, UNIX, etc.) * Knowledge of supporting a VMWare VDI (Virtual Desktop Infrastructure) * Familiarity with ticketing systems (ServiceNow, JIRA) ## Description The Northrop Grumman CIDO Classified Solutions team is seeking a PC Network Support Technician 4 to support information system lifecycle activities. The selected candidate will be required to work on-site, full-time at our San Diego, CA location. The responsibilities of this role include, but are not limited to, the following: * Exhibits good communication skills, an energetic approach, and patience with customers. * Establishes and maintains high levels of customer satisfaction according to defined objectives while adhering to established policies. * Independently, performs the following tasks as assigned. * Works through the ticket queue without intervening management direction (self-motivated). * Possess a technical understanding of service desk and IT Operations fundamentals * Coordinates with customers, service desk, server administrators, network engineers, and IT/Cyber management. * Provides technical support for computers and associated network diagnostics, identifies, isolates and analyzes problems utilizing historical records. * Resolves technical problems and answers queries by telephone, in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems. * Uses Active Directory or similar tools to create and unlock user/computer account, perform password resets, following all security policies and procedures. * Assist with paperwork and tasks to meet security requirements, adhering to all security regulations for installing, maintaining, and retiring PCs as related to hardware/software, and collaborates with Security to resolve classified data spillage incidents. * Maintains accurate inventory records in the asset tracking system for all hardware assets (PCs, monitors, phones, peripherals, etc.) and updates status whenever equipment is deployed, moved, repaired, or retired. * Completes paperwork and other tasks needed to satisfy Security requirements, following all Security regulations, guidelines and processes regarding the installation and maintenance of, to include retirement of PCs and PC-related hardware and software. * Works with Security to remediate classified or unclassified data spillage incidents. * Investigates information, network, and communications needs of users, and makes recommendations regarding software and hardware purchases. * Proficiency in Microsoft products such as Windows desktop OS, Office Product Suite * Participates in new installations, testing and special projects as needed. * Spend portions of the day away from the desk supporting users and moving equipment. * Raises issues that require senior level attention or involvement. * Lifts and moves equipment up to 50 pounds. Note: Due to the classified nature of the work being performed, this position does not offer any virtual or telecommute working options. 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