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# PC Support Technician

- **Company:** Tier4 Group
- **Location:** Milwaukee, WI, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** System Configuration, IT Management, Network Connections, Electronic Medical Records, Computer Equipment, Information Technology, Intergy
- **Published:** September 27, 2026
- **Apply:** https://www.juju.com/job/16_1e3e2fc020

## About the Role

* Education: Associate's or Bachelor's degree in Computer Science, MIS, or a related field or equivalent work experience.
 * Experience: Minimum 2 years of technical Help Desk or IT support experience.
 * Strong troubleshooting skills in PC hardware, mobile devices, operating systems, and software support tools.
 * Proficiency in technical problem-solving and issue resolution.
 * Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical users.
 * Strong customer service orientation, with the ability to build rapport and manage expectations.
 * Ability to multi-task and prioritize in a dynamic environment.
 * Attention to detail, particularly in documentation and follow-through.
 * A team player with a continuous learning mindset, open to feedback and process improvement.
 * Self-motivated and reliable, able to meet deadlines and work independently when needed.

Nice-to-Have Skills

 * Experience with enterprise IT environments and help desk ticketing systems.
 * Familiarity with Epic EMR, Medical Manager, Intergy, or similar software (if applicable).
 * Knowledge of ITIL practices and service management principles.

## Description

We are seeking a PC Support Technician to join our PC Setup team, responsible for provisioning and deploying end-user computer hardware. This role will provide hands-on technical support for both home office and field users, ensuring seamless technology experiences., * Deploy and configure PCs, mobile devices, and related hardware/software for end-users.

 * Troubleshoot and resolve technical issues related to operating systems, software configurations, and network connectivity.
 * Provide multi-channel technical support (e.g., chat, phone, email) in a fast-paced environment, handling multiple requests simultaneously.
 * Conduct initial client experience consultations, diagnosing issues and applying technical knowledge to resolve problems efficiently.
 * Continuously develop expertise in both field and home office technology, handling increasingly complex technical assignments.
 * Identify and suggest process improvements to enhance service quality and efficiency.
 * Collaborate with internal teams and technical experts to drive innovation and improve user experience.
 * Ensure clear and concise documentation of troubleshooting steps, resolutions, and process enhancements.
 * Maintain a professional, customer-focused approach, ensuring a high-quality end-user experience.


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