> Markdown version of [/jobs/ext/3103344-it-operations-specialist](https://www.wearedevelopers.com/jobs/ext/3103344-it-operations-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Operations Specialist - **Company:** EOS Group - **Location:** Berlin, Germany - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple Mac Systems, JIRA, Business Software, Software as a Service, Collaborative Software, Identity and Access Management, Information Technology Operations, User Environment Management, User Provisioning Software, Okta, Microsoft InTune, Information Technology, Casper Suite, Gsuite, Zendesk, Google Meet, User Administration, Servicenow - **Published:** September 27, 2026 - **Apply:** https://www.adzuna.de/details/5900723562 ## About the Role * Proven experience in IT Support, IT Operations, or Service Desk environments. * Strong troubleshooting skills across MacOS, Windows, mobile devices, SaaS applications, and workplace technologies. * Hands-on experience with tools such as Jamf, Intune, Kandji, Okta, Google Workspace, Microsoft 365, Jira, Zendesk, and ServiceNow. * Advanced MacOS administration and end-user support experience. * Excellent communication, customer service, and stakeholder management skills. * Ability to work independently, prioritise workload, and manage multiple tasks in a fast-paced environment. Preferred Certifications * CompTIA A+ * CompTIA ITF+ (IT Fundamentals) * Google IT Support Professional Certificate * Microsoft Certified: Endpoint Administrator Associate * Jamf Certified Associate * Okta Certified Professional ## Description * Act as the primary IT support contact for employees in the Berlin office, ensuring a seamless end-user experience. * Support local and global IT infrastructure, workplace technologies, automation initiatives, and operational processes. * Manage hardware provisioning, SaaS administration, user lifecycle activities, and IT service delivery. * Collaborate with global IT teams to align on policies, processes, tools, and best practices. * Deliver a high-quality, customer-focused IT experience that enables employees to work efficiently and securely. End User Support * Provide first and second-line IT support for hardware, software, accounts, access, and workplace technology issues. * Support employees throughout onboarding, day-to-day operations, and offboarding. * Troubleshoot MacOS, Windows, mobile devices, SaaS applications, and collaboration tools. * Escalate complex issues while maintaining ownership, communication, and follow-through. * Deliver a responsive, customer-centric support experience with a focus on user satisfaction. Device Lifecycle Management * Provision, configure, deploy, and recover end-user devices, with a strong focus on Mac environments. * Manage IT asset inventories and maintain accurate lifecycle documentation. * Support device enrollment and management through Jamf, Microsoft Intune, and similar endpoint management platforms. * Coordinate hardware upgrades, replacements, and refresh programmes. Systems & User Administration * Manage user provisioning and deprovisioning across business applications and SaaS platforms. * Support Identity & Access Management (IAM) processes using Okta, Google Workspace, Microsoft 365, and related technologies. * Maintain and update IT documentation, procedures, and knowledge base articles. * Assist with operational improvements, standardisation projects, and service enhancement initiatives. Workplace Technology & AV Support * Provide support for meeting room technology and collaboration platforms. * Troubleshoot Google Meet rooms, Logitech conferencing equipment, displays, peripherals, and connectivity issues. * Escalate advanced AV issues to specialist support teams when required. * Support events, meetings, and conference room readiness activities. ## Related Videos - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Let developers develop again](https://www.wearedevelopers.com/videos/463-let-developers-develop-again) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Starting business without breaking the bank: Self hosted OSS productivity ecosystem](https://www.wearedevelopers.com/videos/1219-starting-business-without-breaking-the-bank-self-hosted-oss-productivity-ecosystem) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) ## Related Articles - [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)