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# IT Help Desk - T1

- **Company:** TELUS Digital -
- **Location:** Pocking, Germany
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, JIRA, Business Software, Computer Networks, Internetworking, Virtual Private Networks (VPN), Network Configuration and Change Management, Network Diagnostics, Wi-Fi Technology, Genesys, Connectivity Problems, Gsuite, Servicenow
- **Published:** September 27, 2026
- **Apply:** https://www.adzuna.de/details/5899989252

## About the Role

* Problem-Solving
 * Adaptive Troubleshooting
 * Navigating Ambiguity
 * High Emotional Intelligence

Functional competencies:

 * Basic Troubleshooting: Diagnose and resolve minor software/hardware glitches,

network connectivity issues, and printer/peripheral problems.

 * Hardware & Software Support: Diagnostics and resolution of minor software glitches, hardware faults, and peripheral/printer issues.
 * Foundational Networking: Basic IP troubleshooting, Wi-Fi connectivity configuration, and network diagnostics.
 * Incident Documentation: Precise, clear documentation of issues and resolutions for ticketing hygiene and knowledge-base creation.

Qualifications:

 * English - B2: Oral and written comprehension and the appropriate use of language

 * Experience in a Service Desk or IT support role.
 * Understanding of VPN configuration and troubleshooting.
 * Proven experience supporting network printers.
 * Strong customer service orientation with patience and professionalism.
 * Business Applications: Google Workspace (Docs, Sheets, Drive, Admin Console)
 * Ticketing & Project Management: ServiceNow, Jira
 * Contact Center Solutions: Genesys
 * Basic understanding of Chrome/macOS/Windows operating systems and standard

business suites Google Workspace.

## Description

A highly skilled IT Help Desk (IT Support Specialist) with a strong emphasis on delivering exceptional service. Proven expertise in resolving issues related to internet connectivity, network configuration, and providing comprehensive technical assistance to customers. Demonstrates the ability to handle technical inquiries efficiently, delivering clear and precise solutions while prioritizing an excellent customer experience.


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