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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Cloud Infrastructure Operations Analyst - **Company:** Computer Task Group, Inc - **Location:** United States (Remote available) - **Salary:** $72,800.0 - $95,680.0 - **Contract:** Temporary contract - **Skills:** Application Programming Interfaces (APIs), Application Performance Management, Application Services, Software as a Service, Cloud Computing, DevOps, Disaster Recovery, Middleware, Failover, Infrastructure as a Service (IaaS), Tivoli Management Framework, Intrusion Detection Systems, Platform as a Service (PAAS), Newrelic, Runbook, Autoscaling, Kubernetes, Information Technology, BIG-IP Access Policy Manager (APM), Rundeck, Appdynamics, Dynatrace, Servicenow, Microservices - **Published:** September 27, 2026 - **Apply:** https://www.dice.com/job-detail/c17ace8f-3cf9-4992-bbe3-ae3342d0a89a ## About the Role * Cloud application and infrastructure operations * APIs, microservices, containers, and Kubernetes * IaaS, PaaS, and SaaS environments * Application, middleware, network, security, and infrastructure troubleshooting * ServiceNow, IBM Control Desk, and Remedy * Rundeck and IBM Runbook Automation * IBM APM, Dynatrace, AppDynamics, NewRelic, Runscope, and Netcool OmniBus * Incident, problem, change, and service level management * Disaster recovery, failover, and cloud auto-scaling concepts * Strong analytical, troubleshooting, documentation, and communication skills Experience: * Experience supporting cloud-based applications and infrastructure in an enterprise environment. * Experience with incident management, technical troubleshooting, monitoring, and remediation. * Working knowledge of high-level cloud application architecture and integrated infrastructure components. * Experience using IT service management, monitoring, ticketing, and automation tools. * Experience supporting 24/7 or highly available production environments preferred. Education: * Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field preferred. * Relevant technical training, certifications, or equivalent experience may be considered. Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. ## Description * Provide 24/7 technical support for cloud-based applications and infrastructure, including Level 1.5 incident remediation. * Receive, document, analyze, and resolve incidents using established workflows and incident management processes. * Perform initial troubleshooting across applications, DevOps, middleware, security, network, and cloud infrastructure environments. * Support APIs, application services, IaaS, PaaS, SaaS, microservices, containers, Kubernetes nodes, and middleware components. * Manage Application IDs and support cloud elasticity through automated resource scaling based on business requirements. * Execute disaster recovery and manual redundancy failover procedures. * Monitor client environments and identify potential issues using enterprise monitoring and application performance tools. * Develop and provide daily, weekly, and monthly integrated service management reports. * Communicate resolutions, action plans, and status updates to clients and stakeholders. * Follow ITIL-based Incident, Critical Incident, Problem, Change, and Integrated Service Level Management processes. * Collaborate with application, infrastructure, security, and operations teams to troubleshoot and resolve complex issues. ## Related Videos - [Shifting Stress to Progress— Understanding DevOps to do DevOps Better](https://www.wearedevelopers.com/videos/268-shifting-stress-to-progress-understanding-devops-to-do-devops-better) - [Technical Documentation - How Can I Write Them Better and Why Should I Care?](https://www.wearedevelopers.com/videos/681-technical-documentation-how-can-i-write-them-better-and-why-should-i-care) - [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops) - [3 Key Steps for Optimizing DevOps Workflows](https://www.wearedevelopers.com/videos/962-3-key-steps-for-optimizing-devops-workflows) - [From DevOps to Scaled DevOps: How We’re Rebuilding Continuous Delivery as a Platform](https://www.wearedevelopers.com/videos/100018-from-devops-to-scaled-devops-how-we-re-rebuilding-continuous-delivery-as-a-platform) - [Cloud-nativeApplications- What’s the buzz about](https://www.wearedevelopers.com/videos/55-cloud-nativeapplications-what-s-the-buzz-about) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [7 Cloud Computing Trends Coming in 2025 for Developers](https://www.wearedevelopers.com/magazine/412-7-cloud-computing-trends-coming-in-2025-for-developers) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [The Geometry of Incidents: Connecting User Impact to Architecture](https://www.wearedevelopers.com/magazine/764-the-geometry-of-incidents-connecting-user-impact-to-architecture) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)