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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Field Technical Support Representative - **Company:** HP Inc - **Location:** Alpharetta, GA, United States - **Experience:** Expert - **Salary:** $52,000.0 - $79,040.0 - **Contract:** Permanent contract - **Skills:** Computer Literacy, Performance Monitor - **Published:** September 27, 2026 - **Apply:** https://dejobs.org/x/x/8A3E41B66BFB4244A1B398A3C0B75A32/job/ ## About the Role * High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence. * Has 6-8 years of related work experience, preferably in HP products in Customer base, account management, computer customer support, on site customer support, Mission Critical, systems experience, or a related field. Preferred Certifications NA Knowledge & Skills * Automation * Chemistry * Commissioning * Customer Relationship Management * Customer Support * Electrical Engineering * Electromechanics * Electronics * Environment Health And Safety * Field Service Management * Hand Tools * Key Performance Indicators (KPIs) * Operating Systems * Preventive Maintenance * Process Improvement * Safety Standards * Technical Services * Technical Support * Technical Training * Test Equipment Cross-Org Skills * Effective Communication * Results Orientation * Learning Agility * Digital Fluency * Customer Centricity Impact & Scope Impacts department and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. Complexity Works on assignments that are complex in nature and require initiative and technical/specialized knowledge to resolve problems and/or develop recommended solutions ## Description This role is responsible for improving the customer experience by providing installation information, addressing challenges, and delivering software services across pre-sales, post-sales, and service delivery support. The role caters to diverse customer needs, offering tailored solutions to complex accounts. The role employs proactive monitoring techniques, offers site support for break-fix activities, and provides expertise in resolving complex issues. The role also coordinates departmental work, mentors the team, identifies improvement opportunities, and fosters positive working relationships. Responsibilities * Enhances customer experience by providing a comprehensive overview of installation activities, site-specific information, and access to relevant contacts. * Addresses customer-relation challenges promptly and effectively, delivering guidance and escalating issues according to established protocols. * Offers software services encompassing pre-sales, post-sales, and service delivery support, catering to diverse customer needs. * Delivers services, including tailored solutions, to large enterprise, complex, or corporate accounts, addressing their specific requirements. * Utilizes proactive monitoring techniques and tools to identify opportunities for preventing problems and enhancing customer experiences. * Provides site support for customer break-fix activities, offers technical assistance to third-party and authorized service providers, and leads onsite escalation support when needed. * Applies extensive knowledge, resolves complex issues, and recommends improvements through creative and effective approaches. * Coordinates departmental work, mentors the team, and serves as an escalation point for different issues in the related area of work. * Identifies opportunities for improvement, makes recommendations, and also assures effective business controls through review, analysis, and verification. * Coordinates the functional work within the department, assists various departments, monitors process execution, and fosters positive working relationships with associates and management. ## Related Videos - [HR Tech: An Essential Ingredient for Tech-Driven Business Transformation](https://www.wearedevelopers.com/videos/1482-hr-tech-an-essential-ingredient-for-tech-driven-business-transformation) - [Tackling the Risks of AI - With AI](https://www.wearedevelopers.com/videos/1690-tackling-the-risks-of-ai-with-ai) - [Automate everything via NodeJS and Puppeteer](https://www.wearedevelopers.com/videos/322-automate-everything-via-nodejs-and-puppeteer) - [You’re a great coder? 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