> Markdown version of [/jobs/ext/3105118-package-specialist-salesforce-technical-operations](https://www.wearedevelopers.com/jobs/ext/3105118-package-specialist-salesforce-technical-operations). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Package Specialist-Salesforce Technical Operations - **Company:** IBM - **Location:** Baton Rouge, LA, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Application Performance Management, HP Systems Insight Manager, Regression Testing, Salesforce.Com, Software Version Control, User Administration, Code Migration - **Published:** September 27, 2026 - **Apply:** https://dejobs.org/x/x/0E96836803DE43B8ACC77EC73C1D0B85/job/ ## About the Role * Salesforce Application Support: Experience with managing incident lifecycles, including documenting incident reports, performing root cause analysis, and implementing corrective actions to ensure timely resolution and satisfaction of the originator. * Technical Troubleshooting: Experience with application monitoring using direct access of logs and platform admin console or tools like AI Ops to identify potential issues and prevent downtime. * Code Management: Experience with managing code migration across environments to ensure continued and synchronized functionality, including scheduling application updates and maintaining records of configuration changes. * Platform Administration: Experience with user administration tasks such as creation, deletion, modification, profile updates, and password resets to ensure seamless user experience. * Performance Analysis: Experience with preparing and collating metrics of tasks, incidents, and environment change actions performed to measure application performance and identify areas for improvement. * 5-7 years' experience as a Package Specialist for Salesforce Technical Operations Preferred technical and professional experience * Platform Upgrade Expertise: Experience with implementing platform upgrades and regression testing to ensure seamless integration and minimal downtime. This includes analyzing upgrade requirements, developing test plans, and executing upgrades. * Advanced Troubleshooting Skills: Experience with using AI Ops and other advanced tools to identify and resolve complex technical issues, improving overall application performance and reducing downtime. * Environment Management: Experience with managing multiple environments, including scheduling application updates, maintaining records of configuration changes, and ensuring continued and synchronized functionality. ## Description As a Package Specialist for Salesforce Technical Operations, you will provide application support and manage the incident lifecycle to ensure continued and synchronized functionality. You will operate in a shift model to provide 24x7 application support coverage and implement platform upgrades and regression testing. Your primary responsibilities will include: * Manage Incident Lifecycle: Own the incident lifecycle from initiation to closure, ensuring timely resolution and satisfaction of the originator. This includes documenting incident reports, performing root cause analysis, and implementing corrective actions. * Application Monitoring: Perform application monitoring using direct access of logs and platform admin console or tools like AI Ops to identify potential issues and prevent downtime. * Code Migration: Manage code migration across environments to ensure continued and synchronized functionality, including scheduling application updates and maintaining records of configuration changes. * User Administration: Perform user administration tasks such as creation, deletion, modification, profile updates, and password resets to ensure seamless user experience. * Performance Metrics: Prepare and collate metrics of tasks, incidents, and environment change actions performed to measure application performance and identify areas for improvement. ## Related Videos - [When Agents Meet Legacy: Never Change a Running System](https://www.wearedevelopers.com/videos/100320-when-agents-meet-legacy-never-change-a-running-system) - [Building with IBM Bob](https://www.wearedevelopers.com/videos/100275-building-with-ibm-bob) - [Trunk-Based Development at Scale: Real-World Insights from a High-Traffic Luxury E-Commerce Platform](https://www.wearedevelopers.com/videos/1435-trunk-based-development-at-scale-real-world-insights-from-a-high-traffic-luxury-e-commerce-platform) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [Building a Multi-Agent Orchestration Engine That Actually Follows the Rules](https://www.wearedevelopers.com/videos/100159-building-a-multi-agent-orchestration-engine-that-actually-follows-the-rules) - [Charting the Journey to Continuous Deployment with a Value Stream Map](https://www.wearedevelopers.com/videos/142-charting-the-journey-to-continuous-deployment-with-a-value-stream-map) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Best Companies to Work For in Paris: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/190-best-companies-to-work-for-in-paris-top-25-companies-in-2023) - [Promotion Interview Questions: How to Answer and Get the Job](https://www.wearedevelopers.com/magazine/413-promotion-interview-questions-how-to-answer-and-get-the-job) - [What Industries Outside of AI Are Hiring The Most AI Experts?](https://www.wearedevelopers.com/magazine/98-what-industries-outside-of-ai-are-hiring-the-most-ai-experts) - [Data Analyst Salary in Switzerland](https://www.wearedevelopers.com/magazine/276-data-analyst-salary-in-switzerland)