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# IT Support Technician

- **Company:** TEKSYSTEMS INC.
- **Location:** Happy Valley, OR, United States
- **Experience:** Experienced
- **Salary:** $45,760.0 - $52,000.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, VoIP, Computer Networks, Issue Tracking Systems, Virtual Private Networks (VPN), Microsoft Office, Peripherals, Computer Equipment, Laptops, Gsuite, Servicenow
- **Published:** September 27, 2026
- **Apply:** https://www.juju.com/job/14_68b3638e

## About the Role

* 2-3+ years of Tier 1 helpdesk and desktop support experience
 * Experience with ticketing systems (they use ServiceNow)
 * Strong Active Directory experience (they will be migrating to JumpCloud - if you have that experience that is a huge plus)
 * Proficiency in ADs/G-Suite/MS Office/Slack/Zoom/VPN/Asset management/VoIP
 * Computer configuration and deploy
 * Must have a strong technical aptitude and must be a quick learner with the ability to understand workflow capability and constraints, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

## Description

* Creating accounts and decommissioning accounts Mix of active directory and google. Account admin-google.
 * Client is migrating from Windows 10 to 11 and are migrating from Active Directory to JumpCloud.
 * Responds to, resolves, or escalates IT related issues raised via ticket system, chat, phone or walk up related to desktop, laptop, printer, VPN, telecom, and proprietary applications.
 * Escalate issues and coordinate referrals to appropriate personnel as necessary and notify stakeholders of status updates and ticket closure.
 * Install or reconfigure appropriate desktop hardware and peripherals, software, operating systems, network components, and telecommunications equipment.
 * Accurately process employee onboarding/offboarding and account changes via Active Directory and G-Suite.
 * Participate in ordering, receiving, configuring, and deploying new desktop and laptop computers to end users.
 * Process decommissioning of hardware after offboarding. Assist in researching accessories and supplies.
 * Responsible for managing and tracking company assets using multiple tools.


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