> Markdown version of [/jobs/ext/3106376-technical-solutions-analyst](https://www.wearedevelopers.com/jobs/ext/3106376-technical-solutions-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Solutions Analyst - **Company:** Vertex, Inc. - **Location:** Salem, MA, United States - **Experience:** Expert - **Salary:** $86,600.0 - $112,500.0 - **Contract:** Permanent contract - **Skills:** Java (Programming Language), Advanced Business Application Programming (ABAP), Application Programming Interfaces (APIs), Business Analytics Applications, Systems Engineering, Big Data, Unix, Cyber Security, Computer Programming, Databases, Data Governance, Data Security, Database Applications, Relational Databases, Software Debugging, Linux, Job Scheduling, Unix Shell, Mainframes, SAP NetWeaver, Network Attached Storage (Server Appliance), Network Protocols, Oracle (Applications), Systems Development Life Cycle, Standard Sql, DataOps, SAP (Applications), Server Administration, Simple Object Access Protocol (SOAP), SQL Databases, Virtual Machines, Web Services, Extensible Markup Language (XML), Enterprise Application Integration, File Transfer Protocol (FTP), Enterprise Software Applications, Virtual Environment, Sap Fiori, SAPBasis, Restful APIs, Programming Languages - **Published:** September 27, 2026 - **Apply:** https://www.careerbuilder.com/job-details/technical-solutions-analyst-oregon-salem-or--30005c06-05b3-4c40-ba01-657b2ad3620e ## About the Role * 6+ years of relevant experience in technical support, application troubleshooting, or systems engineering in a customer-facing or enterprise environment. * Ideally located on the West Coast or able to consistently work Pacific Time Zone hours to support customer and team needs. * Highest-priority technical skills include strong SQL and relational database experience; hands-on work with REST and SOAP API/web services; knowledge of Oracle and SAP environments; and Linux/Unix exposure. * Demonstrated experience troubleshooting and supporting data-driven applications connected to relational databases, XML sources, and high-volume web services. * Deep understanding of networking protocols and proven debugging skills across a broad range of technologies and programming languages. * Hands-on experience with Linux/Unix, shell programming, FTP scripting, and related systems and scheduling tools. * Proven ability to manage high-stakes customer escalations with composure, professionalism, and sound judgment under pressure. * Strong analytical and creative problem-solving skills; ability to operate independently and consult management as needed. * Experienced professionals interested in bringing their technical expertise to a customer-facing Support environment are also welcome to apply. * Candidates with a Master's degree in a relevant STEM discipline, including those completing or recently completing their academic programs, are encouraged to apply. Preferred Qualifications * Experience with SAP NetWeaver architecture, integration technology, ABAP web services, and SAP Mobility platforms. * Experience developing or maintaining Big Data and Fast Data application environments. * Familiarity with Data Governance, Data Security, and Data Operations practices. * Experience with VM environments, NAS, mainframe systems, and job scheduling tools such as TWS or ECG. * Prior experience supporting ERP tax integration solutions or enterprise software implementations. * Equivalent combination of education, training, and relevant professional experience accepted in lieu of a formal degree., ABAP Programming Language, Analysis Skills, Application Programming Interface (API), Best Practices, Big Data, Compensation and Benefits, Consulting, Customer Escalations, Customer Relations, Customer Support/Service, Database Technology, Debugging Skills, ERP (Enterprise Resource Planning), Electrocardiogram, Emerging Technology, Enterprise Application Integration (EAI), Enterprise Applications, FTP (File Transfer Protocol), Identify Issues, Information/Data Security (InfoSec), Java, Knowledge Base, Leadership, Linux Operating System, Mainframe Computer, Mentoring, Microsoft FAST, Network Attached Storage (NAS), Network Protocols, On Call, Oracle, Problem Solving Skills, Product Engineering, Programming Languages, REST (Representational State Transfer), Relational Databases (RDBMS), SAP, SAP NetWeaver, SOAP (Simple Object Access Protocol), SQL Databases, Sales Commission, Scalable System Development, Software Administration, Support Documentation, Systems Engineering, Team Building, Team Lead/Manager, Team Player, Technical Editing, Technical Leadership, Technical Support, Unix Operating Systems, Unix Shell Programming, Virtual Machine (VM), Web Services, XML (EXtensible Markup Language) ## Description This role supports a dedicated support team, and applicants must reside in the state of Oregon. * Serve as the final escalation point for highly complex, visible, and sensitive client technical issues, applying expert-level judgment and creative problem-solving to drive resolution. * Provide advanced troubleshooting and support for data-driven applications, relational databases, networking protocols, APIs, Java, Linux, and related enterprise technologies. * Act as a Customer Support liaison during pre- and post-implementation phases, ensuring technical readiness, continuity of support, and alignment with customer usage and requirements. * Partner with internal product, engineering, and support teams to communicate customer needs, support emerging technology rollouts, and develop scalable support processes and standards. * Provide work leadership, technical guidance, and mentorship to less senior support staff; receive and manage complex escalations from Tier 2 analysts. * Create, edit, and maintain technical knowledge base articles and best practice documentation to support team capability and knowledge continuity. * Maintain shared support environments, including virtual environments, databases, and shared instances; fulfill on-call support responsibilities on a rotational basis. ## Related Videos - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [WeAreDevelopers LIVE - Node and Package Security](https://www.wearedevelopers.com/videos/2138-wearedevelopers-live-node-and-package-security) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) - [The Time Paradox: Building Timezone-Safe Python/Django Applications](https://www.wearedevelopers.com/videos/1915-the-time-paradox-building-timezone-safe-python-django-applications) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)