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# Jr IT/System Administrator

- **Company:** Micro Inc
- **Location:** Tempe, AZ, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Azure, Software as a Service, Cloud Computing, Disaster Recovery, Issue Tracking Systems, Network Troubleshooting, Windows Servers, Software Engineering, Virtual Machines, Wi-Fi Technology, Cloud Platform System, Reliability of Systems, Computer Equipment, Information Technology, Workday, Cisco, User Accounts, Vmware
- **Published:** September 27, 2026
- **Apply:** https://www.juju.com/job/16_efd96690

## About the Role

This is a great opportunity for someone early in their IT career looking to grow their experience in systems administration, networking, and cloud technologies., * 2-3 years of IT support or system administration experience

 * Experience with Windows environments and basic network administration
 * Familiarity with Wi-Fi/network troubleshooting
 * Exposure to Microsoft 365 and/or Azure
 * VMware experience is a plus

Education & Certifications (Preferred):

 * Bachelor's degree in IT, Computer Science, or related field (preferred)
 * At least one relevant certification, such as:
 + CompTIA A+, Network+, or Security+
 + Microsoft certifications
 + Cisco CCNA/CCNP

Skills & Competencies

 * Strong troubleshooting and problem-solving skills
 * Ability to diagnose hardware and software issues
 * Clear communication with both technical and non-technical users
 * Strong attention to detail and organization
 * Ability to prioritize and manage multiple tasks in a fast-paced environment

Performance Metrics (KPIs)

 * Helpdesk ticket response and resolution time
 * Quality and timeliness of issue resolution
 * Project completion and system reliability
 * Communication and user satisfaction

Physical Requirements

 * Ability to move, set up, and install IT equipment as needed
 * Ability to sit, stand, and move throughout the workday
 * Manual dexterity to operate computer equipment and tools
 * Ability to lift and transport equipment when necessary

## Description

* Provide end-user support through a ticketing system, including troubleshooting hardware, software, and network issues
 * Diagnose root causes, implement solutions, and document resolutions clearly
 * Escalate complex issues to senior IT staff or external vendors as needed
 * Maintain and support desktops, laptops, printers, phones, and other IT equipment
 * Assist with administration of Microsoft 365, Azure, and other SaaS/cloud platforms
 * Support Windows Server environments, user accounts, and system access
 * Install, configure, and upgrade hardware and software
 * Monitor systems to ensure updates, patches, and security measures are in place
 * Perform inventory tracking of IT assets and equipment
 * Assist with disaster recovery processes including backups for virtual machines, files, email, and cloud systems
 * Provide basic training and guidance to end users when needed


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