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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** Kraken Kinetics Inc. - **Location:** Pinehurst, NC, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple IOS, Apple Mac Systems, Microsoft Online Services, Microsoft Outlook, Cyber Security, IT Management, Microsoft SharePoint, Microsoft InTune, Microsoft Onedrive, CIS Benchmarks - **Published:** September 27, 2026 - **Apply:** https://www.juju.com/job/16_d9ced89c2 ## About the Role * 2+ years of professional experience in IT help desk, desktop support, or end-user technical support. * Working knowledge of Windows, macOS, and iOS device management. * Familiarity with Microsoft 365 (GCC or GCC High preferred), including Teams, OneDrive, SharePoint, and Outlook. * Strong customer service orientation and clear, patient communication with non-technical staff. * Comfort following documented security and configuration standards set by IT leadership. Preferred Qualifications * Certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate (not required at this time, as the company does not yet handle CUI). * Prior experience in a defense, aerospace, or government contracting environment. * Experience with endpoint management tools such as Intune. * Experience training end users on new tools or platforms. ## Description We are seeking an IT Support Specialist to be the front-line technical resource for Kraken Kinetics employees. This person owns day-to-day device support making sure employees get fast, friendly help and that devices stay properly configured and up to date. This role focuses on front-line support and device lifecycle execution. It is not responsible for infrastructure architecture (owned by the IT Manager / Systems Administrator) or compliance/security strategy (owned by the Cybersecurity & Compliance Manager) but works closely with both escalating infrastructure issues to the IT Manager and following security configuration standards set by the Cybersecurity & Compliance Manager and our Managed Security & Compliance Partner (MSCP). Key Responsibilities * Provide Tier 1-2 support for employees on devices, connectivity, and Microsoft 365 services. * Own the help desk request: intake, triage, resolution, and escalation to the IT Manager / Systems Administrator when needed. * Manage device lifecycle tasks: imaging, issuance, configuration, maintenance, and retirement for Windows, macOS, and iOS devices. * Support new hire onboarding and departing employee offboarding: hardware setup/retrieval and basic account access, in coordination with the IT Manager. * Train and assist employees in the secure use of Microsoft 365 GCC High tools (Teams, OneDrive, SharePoint, Outlook). * Apply device configuration standards and security baselines set by the Cybersecurity & Compliance Manager and MSCP (patching, encryption, compliance policies). * Maintain support documentation, quick-reference guides, and a knowledge base for common issues. * Deliver a positive, professional support experience and identify recurring issues worth escalating for a permanent fix. * As the team grows, help train and coordinate additional support staff. Front-Line Support * Resolve Tier 1-2 issues related to devices, connectivity, and everyday software use. * Maintain ticket response and resolution times that reflect a positive employee support experience. * Escalate infrastructure-level or security-related issues to the appropriate owner (IT Manager or Cybersecurity & Compliance Manager). Device Lifecycle * Manage device issuance, configuration, and retirement across the company's device fleet. * Apply and verify security configurations (patching, encryption, compliance status) per standards set by IT leadership. * Maintain accurate device records in coordination with the IT asset registry. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [Your Manager Doesn’t Come with a User Manual (But You Can Totally Write One)](https://www.wearedevelopers.com/videos/1495-your-manager-doesn-t-come-with-a-user-manual-but-you-can-totally-write-one) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [Harnessing Apple Intelligence: Live Coding with Swift for iOS](https://www.wearedevelopers.com/videos/1515-harnessing-apple-intelligence-live-coding-with-swift-for-ios) - [Engineering/Manager Pendulum: Generating compound interest on your career](https://www.wearedevelopers.com/videos/100348-engineering-manager-pendulum-generating-compound-interest-on-your-career) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [9 Ways to Make Money Hacking](https://www.wearedevelopers.com/magazine/333-9-ways-to-make-money-hacking) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again)