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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician (Tier 1/Tier 2) - **Company:** BALTIMORE CONSULTING, LLC - **Location:** Cockeysville, MD, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Microsoft Azure, Microsoft Online Services, Cloud Computing, Cyber Security, Dynamic Host Configuration Protocol, Hyper-V, Issue Tracking Systems, Virtual Private Networks (VPN), Microsoft Software, Windows Servers, Network Connections, Windows PowerShell, Azure Active Directory, Microsoft SharePoint, Virtualization Technology, Wireless Networks, Firewalls (Computer Science), Microsoft InTune, Information Technology, Cisco - **Published:** September 27, 2026 - **Apply:** https://www.juju.com/job/16_07e1ffd31 ## About the Role * 2+ years of professional IT support experience in a help desk, service desk, MSP, or internal IT environment preferred * Strong troubleshooting and problem-solving skills * Excellent verbal and written communication skills * Ability to work independently and as part of a team * Customer-focused mindset with a passion for helping others * Reliable transportation for client visits throughout the Baltimore metropolitan area Preferred * Experience working for an MSP or supporting multiple organizations * Experience with Microsoft 365 administration * Experience with Azure / Entra ID * Experience with networking and firewall troubleshooting * Experience with PowerShell * Technical certifications such as Microsoft, CompTIA, Cisco, or equivalent What Makes Someone Successful Here? * Strong prioritization and time-management skills * Curiosity and a desire to continuously learn * Ability to translate technical concepts into plain English * A team-first attitude and willingness to share knowledge * Ability to stay organized while managing multiple tasks and projects * Professionalism and accountability when working independently ## Description * Gain hands-on experience with Microsoft 365, Azure, cybersecurity, networking, and cloud technologies * Participate in both support and project-based work * Learn from experienced engineers and consultants * Opportunities for professional growth, training, and certification development * Flexible hybrid work environment (1 remote day, per week) * Small-company culture where your contributions have a direct impact What You'll Do As a member of our Service Desk team, you will provide technical support and assistance to a diverse client base while contributing to projects and strategic initiatives. Responsibilities * Respond to client support requests via phone, email, and ticketing systems * Troubleshoot hardware, software, networking, and cloud-related issues * Provide remote support and occasional onsite support at client locations * Escalate complex issues when necessary while maintaining ownership of client communication * Participate in a shared rotating after-hours on-call schedule (roughly 1 week every 8-10 weeks) * Assist with client onboarding, technology rollouts, and infrastructure projects * Document issues, resolutions, and technical procedures * Deliver exceptional customer service and maintain strong client relationships Technologies You'll Work With While experience with every technology below is not required, these are examples of the environments and platforms we support. Microsoft Cloud & Modern Workplace * Microsoft 365 * Entra ID (Azure AD) * Microsoft Teams * SharePoint Online * Exchange Online * Microsoft Intune * Microsoft Defender Endpoint Support * Windows 11 & macOS * Laptop and desktop deployment * Device provisioning and troubleshooting * Software installation and support Infrastructure * Windows Server * Active Directory * Group Policy * DNS and DHCP * File and print services * Hyper-V and virtualization technologies Networking * Wireless networking * VPN configuration and support * Firewall troubleshooting * Network connectivity diagnostics, If you're looking for an opportunity to expand your technical skills, work with modern Microsoft technologies, and grow your career with a team that values learning and customer service, we'd love to hear from you. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [Cyber Security: Small, and Large!](https://www.wearedevelopers.com/videos/259-cyber-security-small-and-large) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)