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# Director, Process Transformation & Business Process Improvement

- **Company:** Mastercard
- **Location:** New York, NY, United States
- **Salary:** $180,000.0 - $215,000.0
- **Contract:** Permanent contract
- **Skills:** Computer-Aided Design, Agile Methodology, Data Analysis, Business Process Model and Notation, Business Process Modeling
- **Published:** September 27, 2026
- **Apply:** https://find.jobs/jobs-near-me/apply/ats-redirect/?id=2989445032-2

## About the Role

* Process improvement and redesign
 * Business process modeling (BPMN or similar)
 * Data analysis and KPI development
 * Change management
 * Program and portfolio management
 * Lean Six Sigma methodologies
 * Stakeholder and executive communication
 * Agile and waterfall delivery approaches
 * Technology-enabled automation (e.g., workflow, RPA)
 * Strategic planning and roadmap development

## Description

Mastercard seeks a Director, Office of Transformation Process Redesign to lead enterprise-wide process improvement initiatives in a fast-paced, innovative software environment. This role will define the transformation roadmap, analyze complex business workflows, and implement scalable, technology-enabled process redesigns. The Director will partner with senior leaders, product, and engineering teams to align process change with strategic goals, drive measurable efficiency and quality gains, and promote a culture of continuous improvement through data-driven insights and structured change management., * Lead enterprise-wide process transformation and redesign initiatives

 * Develop and own a strategic transformation roadmap aligned to company goals
 * Analyze complex end-to-end business processes and identify optimization opportunities
 * Design and implement scalable, technology-enabled process improvements
 * Collaborate with executives, product, and engineering to prioritize initiatives
 * Define KPIs and measure impact on efficiency, quality, and customer outcomes
 * Drive structured change management and stakeholder engagement
 * Establish governance, standards, and best practices for process redesign
 * Mentor and develop a high-performing transformation team
 * Promote a culture of continuous improvement and innovation


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