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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Information Technology Manager - **Company:** The Hire - **Location:** Houston, TX, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Software Applications, Data Warehousing, Database Queries, Desktop Computing, Microsoft Software, Microsoft SQL Server, MySQL, Netsuite, Salesforce.Com, Software Engineering, Software Requirements Analysis, SQL Stored Procedures, Transact-SQL, Backup and Restore, Tablet Computers, Usage Tracking, Computer Equipment, Information Technology - **Published:** September 27, 2026 - **Apply:** https://www.disabledperson.com/jobs/75532522-information-technology-manager ## About the Role * Bachelor's degree in Information Technology, Computer Science, or related field. * Minimum of 5 years' experience in IT support or system administration requires. * Experience in supporting Salesforce and Microsoft products required. * NetSuite and Salesforce experience a plus. * Experience with some or all: MySQL - MSSQL - API and TSQL * Data Warehousing, Developing Stored Procedures, Triggers, Complex Queries, * Ability to work independently and muti-task technical issues efficiently and effectively. * Excellent problem solving, organizational and communication skills a must. * Quick to learn new technologies and applications. * Positive working attitude, contributing as an individual and team member to accomplish goals. * Strong analytical skills, decisiveness, and sound judgment PHYSICAL REQUIREMENTS * Must be able to remain in a stationary position at a desk and work on a computer. * May require lifting and moving computer equipment (up to 50 lbs.). * Must be able to access and navigate the facility. ## Description Service Desk Management * Provides support through astute troubleshooting methodology. * Troubleshoot hardware and software issues across various platforms. * Address a full range of customer needs, including troubleshooting, technical assistance, system usage support, password resets, and/or any other related system questions. * Document each customer interaction in a clear, concise, and understandable format. * Research and resolve customer calls that require follow-up. * Monitor assigned incidents to ensure adequate and timely resolution in accordance with service levels * Provide insight and recommendations to improve system efficiency and workflows. Security Management * Manage server security protocols and access permissions. * Monitor and maintain security protocols for all company devices and systems. * Conduct regular security assessments and vulnerability scans. * Manage user access rights and permissions. * Respond to security incidents and implement corrective measures. Device Management * Configure and deploy devices for new employees, including computers, mobile devices, and tablets. * Install, configure, and maintain software applications across all company devices. * Manage device inventory and asset tracking and coordinate with vendors for hardware procurement and warranties. * Perform regular system backups, updates, and maintenance procedures. Licensing Management * Track and maintain software subscription and licensing records to ensure compliance and accurate inventory management. * Review existing licensing agreements and support contract administration activities. * Collaborate with purchasing teams to facilitate software acquisitions and renewals. * Partner with business leaders and stakeholders to understand software requirements and recommend appropriate licensing solutions. * Monitor software usage and entitlement data to help optimize licensing investments. * Maintain organized documentation related to software assets, contracts, and vendor communications. Special Projects * This position may be tasked with supporting the Salesforce Architect and/or Developer in new system integrations, migrations and/or upgrades as needed. * Any other IT related special projects as needed. ## Related Videos - [MySQL Protocol Features You Should Be Aware Of](https://www.wearedevelopers.com/videos/100267-mysql-protocol-features-you-should-be-aware-of) - [What if your HR software adapted to you, not the other way around?](https://www.wearedevelopers.com/videos/100259-what-if-your-hr-software-adapted-to-you-not-the-other-way-around) - [Coding for Good: Achieving social change with an app](https://www.wearedevelopers.com/videos/1645-coding-for-good-achieving-social-change-with-an-app) - [HR Tech: An Essential Ingredient for Tech-Driven Business Transformation](https://www.wearedevelopers.com/videos/1482-hr-tech-an-essential-ingredient-for-tech-driven-business-transformation) - [Branch your database like your code: How schema changes and pull requests go hand in hand](https://www.wearedevelopers.com/videos/350-branch-your-database-like-your-code-how-schema-changes-and-pull-requests-go-hand-in-hand) - [Is HR dead? The Bold Future of HR Tech](https://www.wearedevelopers.com/videos/1290-is-hr-dead-the-bold-future-of-hr-tech) ## Related Articles - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)