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# UCaaS Engineer

- **Company:** LDI Connect
- **Location:** Cranbury, NJ, United States
- **Experience:** Starter
- **Salary:** $55,000.0
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, VoIP, Dynamic Host Configuration Protocol, Document Management Systems, Domain Name System (DNS), Cloud Services, Virtual Local Area Networks, Connectivity Problems, Software Troubleshooting, Information Technology, Low Latency
- **Published:** September 27, 2026
- **Apply:** https://www.juju.com/job/16_206a4ab65

## About the Role

* 1-3 years of experience in IT, telecom, or AV/UC environments ( preferred )

 * Basic understanding of:
 + Networking (IP, DHCP, DNS)
 + VoIP fundamentals (SIP, RTP)
 * Comfortable working on-site and client-facing
 * Strong troubleshooting mindset
 * Valid driver's license (NJ travel required and some NY 1-2 times/week)

Nice to Have

 * Experience with Elevate or similar UCaaS platforms
 * Exposure to Zoom Rooms or Teams Rooms
 * Basic switching knowledge (VLANs, PoE)
 * AV or low-voltage installation experience

## Description

We do it all - from commercial security solutions, document management, managed IT services, hosted/cloud services, phone systems, and professional audio/video systems, AI and even copiers, printers, with a full line of production equipment. LDI Connect is seeking a Junior UCaaS Engineer to support the deployment and ongoing support of cloud-based voice and collaboration solutions across New Jersey.
This is a hands-on, field-oriented role-ideal for someone early in their career who wants real exposure to UCaaS, VoIP, and conference room technology in live client environments.
You'll work with platforms including Elevate and Zoom, supporting both phone systems and modern meeting spaces (Zoom Rooms, etc.).
What You'll Do

 * Deploy and support UCaaS systems (VoIP phones, soft clients, conference room systems)

 * Assist with on-site installations across NJ
 * Configure users, devices, and call flows
 * Troubleshoot:
 + Call quality issues (latency, jitter, packet loss)
 + Device registration / provisioning
 + Network connectivity issues
 * Support Moves/Adds/Changes (MACDs)
 * Assist with MTR & Zoom Room setups and testing
 * Work directly with clients during installs and support calls
 * Document work performed and follow internal standards


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