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# Help Desk Technician

- **Company:** Addison Group
- **Location:** Oklahoma City, OK, United States
- **Salary:** $41,600.0 - $45,760.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Computer Networks, System Configuration, Common Desktop Environments, Issue Tracking Systems, Office365, Software Troubleshooting, Information Technology, Laptops, User Accounts
- **Published:** September 27, 2026
- **Apply:** https://www.juju.com/job/16_016a1b191

## About the Role

Our client is seeking a dependable Help Desk Technician to join their IT team in a customer-focused support role. This position is ideal for someone looking to grow their IT career while gaining hands-on experience with desktop support, account administration, hardware deployments, and end-user troubleshooting. Reliability, punctuality, and a strong customer service mindset are just as important as technical skills, making this an excellent opportunity for someone eager to learn and develop within a collaborative IT environment., * Previous Help Desk, IT Support, Desktop Support, or Call Center experience preferred

 * Strong customer service and communication skills

 * Experience supporting Windows 10/11 and Microsoft 365 environments

 * Familiarity with Active Directory account administration and password resets

 * Experience with hardware setup, imaging, and workstation deployments

 * CompTIA A+ certification is a plus but not required

 * Basic understanding of networking concepts and troubleshooting methodologies

 * Desire to grow within Information Technology and expand technical skills

Ideal Candidate Profile:

 * Dependable with excellent attendance and punctuality

 * Customer-focused with a positive, team-oriented attitude

 * Strong communication and interpersonal skills

 * Eager to learn and grow in an IT support environment

 * Comfortable handling a variety of support requests throughout the day

 * Organized, self-motivated, and able to prioritize multiple tasks

 * Enjoys working in a collaborative, fast-paced environment

 * Committed to providing exceptional service to end users

## Description

* Provide first-level technical support for hardware, software, and end-user issues

 * Respond to help desk tickets, phone calls, emails, and walk-up support requests

 * Reset passwords and manage user accounts through Active Directory or similar tools

 * Configure, image, deploy, and replace desktop and laptop computers

 * Troubleshoot Windows operating systems, Microsoft 365 applications, and common desktop issues

 * Document incidents, resolutions, and updates within the ticketing system

 * Escalate complex technical issues to senior support staff when appropriate

 * Assist with large-scale computer deployments and hardware refresh initiatives

 * Deliver excellent customer service while supporting employees across the organization

 * Maintain a dependable onsite presence and support early morning service desk operations


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