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# Generator Technical Support Manager

- **Company:** The Joule
- **Location:** Orlando, FL, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Databases, Microsoft Office
- **Published:** September 27, 2026
- **Apply:** https://www.juju.com/job/16_5908ab1a3

## About the Role

* Bachelor's degree in Engineering (Mechanical or Electrical preferred) or equivalent combination of education and relevant experience.
 * 7+ years of experience in generator design, operation, testing, diagnostics, or service.
 * Strong knowledge of both mechanical and electrical design principles.
 * Proficiency with project management tools, databases, and MS Office applications.
 * Strong analytical, communication, and problem-solving skills.
 * Valid driver's license and passport.

## Description

Generator Technical Support Manager Orlando, FL Summary Join our team as a Generator Technical Support Manager/ Program Service Manager, overseeing critical generator services operations in Orlando. This role offers the opportunity to lead technical support initiatives, coordinate with external partners, and drive business excellence in a dynamic environment. Be part of a company committed to innovation, quality, and professional growth. Responsibilities

 * Demonstrate core competencies including action orientation, customer focus, ownership, and developing self & others.
 * Develop and coordinate technical cooperation agreements and partnerships with Generator Service providers.
 * Provide oversight and direction for the implementation of Field Service outage projects for Long-Term Services Agreements and non-LTSA contracts
 * Develop and maintain standard procedures for Generator Services contracts.
 * Support resource development, tooling forecast needs, vendor qualification, and organizational requirements to support the business.
 * Provide technical response for Field NCRs for Generator Services business.
 * Work with internal stakeholders and external customers to identify future support needs and load into CRM for organizational support forecasting.
 * Support User group meetings and present Generator Service Technical updates.
 * Review and approve Generator scope of work cost estimates.
 * Overnight travel (at least 50%) by land and/or air as per business needs.


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